Matching Moments not Loading
loads but can't move any pieces in game frozen
Forum Discussion
how long does it take for you to fix matching moments i pay to play on pogo this problem is unacceptable
Hello! Sorry to hear you are having difficulties with Matching Moments. At the moment, the game is functioning as intended on the Pogo website, and there are no Service Announcements or Alerts regarding this game currently.
Please take a moment to view the Pogo troubleshooting guide > Pogo Troubleshooting Guide | EA Forums - 10424297
Additionally, you can Contact EA Help, for private assistance and to open a case.
Hope this helps and Take Care!
If the game is functioning as intended, then I really question your intentions!
All issues noted above have been in existence since launch, with the exception of the lack of Seasons. I do know that EA/Pogo has not acknowledged any of these issues, and they rarely post alerts when things are broken (the lack of communication is truly appalling system-wide, and where should we even look for these alerts? Ideally they'd appear on the appropriate game pages so that all players can see what's happening if they encounter issues). Contacting EA Help is easier said than done.
I keep trying to open a case and it wont let me. I am getting reward points for completing things Example, 5 games on the first try, and i get the points, but then play a game and the points disappear. happened multiple times for a loss of over 5000 points
Hello! If you are trying to open a case with EA, here are the steps to do so > [POGO] How to Contact EA Support | EA Forums - 12464874
Additionally, looping screens, failed loads, or progress not appearing can stem from a variety of issues on our devices. Browsers can be surprisingly temperamental when they’re outdated, overloaded with cached data, or running too many extensions at once.
Please ensure you try the following steps to keep things running smoothly:
- Update your browser to the latest version (they update every 2-4 weeks)
- Clear cache and cookies to remove corrupted or outdated data
- Disable unnecessary extensions temporarily, especially blockers or privacy tools
- Restart your device and modem to refresh system resources
- Check for OS updates that may improve stability and compatibility (updates can come in at any time and happen frequently)
- Pogo Troubleshooting Guide
Give these steps a try when you can and I hope everything works out for you! Take Care 🐈⬛
I have the same issue with points disappearing. Contacting support is impossible.
the game is not functioning as intended yoy cannot open up game
Hello and thanks reaching out! Would you mind following the troubleshooting steps and provide the details needed to report a problem as detailed above?
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