Matching Moments not Loading

💘 Marked as Solution purely for visibility purposes 💘

Hello! I understand how frustrating it can be when a game doesn’t seem to be working the way it should.

Currently the game itself is working as designed on Pogo, however browser‑based games can be sensitive to differences in each player’s setup and configuration on their devices. Even small variations between systems can lead to very different experiences. Modern devices and browsers are constantly working in the background to keep things secure, fast, and up to date. This includes updating, patching, optimizing, syncing, and managing system resources. Some updates notify us, while others install quietly behind the scenes.

These changes can absolutely affect how a single game loads, connects, or performs. This is why troubleshooting our devices and performing system checks can be incredibly helpful — not only for Pogo, but for the overall performance and security of our devices.

To help explain what might be happening, here are some of the most common system checks:

• Outdated browser versions
• Outdated operating system (OS)
• Browser extensions or add‑ons that interfere with game scripts
• Corrupted cache or cookies
• Device performance limitations (older hardware, low memory, etc.)
• Outdated graphics drivers (huge for gamers - this is loading, visuals and playing. #1 cause of freezing)
• Hardware acceleration settings (on or off can affect performance differently)
• Security software or firewalls blocking game components (can change how cookies, permissions, connections work)
• Multiple open tabs or heavy background usage
• Power‑saving or battery‑saving modes reducing system performance
• VPNs or proxy connections slowing or blocking game traffic
• Router/Internet issues (modems and routers are like little computers and need maintenance)
• Pop‑up blockers interfering with game windows or scripts
• For Apple Users: Troubleshooting Guide for Apple Devices

If you continue to experience issues after checking and updating your device, please follow the procedure to report an issue:

Pogo username:
Device Type (PC. Laptop, Phone,Tablet) :
OS version (Windows 10, Windows 11, or macOS):
Browsers Tested (Microsoft Edge, Google. Firefox, Safari):
Current Browser Version Number:
DxDiag File attached: (Yes/No):
Error messages or Error Images:
Screenshots showing what’s happening:
What Troubleshooting steps you've already completed:

If you would like to open a case and receive private troubleshooting, we can contact EA Help directly by logging in with our Pogo credentials, here are the steps > How to Contact EA Support

Special Note: For anyone who may still be using Windows 10, please know some troubleshooting steps may not work. For more information, please view this posting > Information for Windows 10 Users on Pogo

We’re here to help and want to make sure you can get back to enjoying your game!