Matching Moments not Loading

OttoK1962​ 

Hello! Thanks for your comments. I’d like to answer a few questions that I think will help clear things up and give a better understanding of what’s going on 🙂

"I miss out on all the extras in the game because Pogo/EA is not willing to admit there is a problem."

Fortunately, we have the chance to receive complimentary bonuses, which will be available once the problem is identified. I have included the date and time stamp in the screenshot below of the game on the Pogo website, taken on my device as a Club Pogo Member.

In order to report an issue, there is a procedure we all must follow. 

Pogo username:
Device Type (PC. Laptop, Phone,Tablet) :
OS version (Windows 10, Windows 11, or macOS):
Browsers Tested (Microsoft Edge, Google. Firefox, Safari):
Current Browser Version Number:
DxDiag File attached: (Yes/No):
Error messages or Error Images:
Screenshots showing what’s happening:
What Troubleshooting steps you've already completed:

Why? To pinpoint the reason, why some are able to play and others are not. Let them help you by providing information.

"All they want to do is make the paying member do the work for them."

As players, we do not have the access, permissions or authority to alter or modify anything on Pogo’s end. There’s nothing we can do on their behalf, that’s simply not possible. We are not maintaining Pogo, we are maintaining our devices. 

Modern Browsers and Devices have changed greatly through the years. 

Devices and browsers are constantly working in the background to keep things secure, fast, and up to date. This includes updating, patching, optimizing, syncing, and managing system resources. Some updates notify us, while others install quietly behind the scenes.

These changes can absolutely affect how a single game loads, connects, or performs. This is why troubleshooting our devices and performing system checks can be incredibly helpful — not only for Pogo, but for the overall performance and security of our devices.

This isn't about anything you or Pogo did wrong. Our devices today need a little extra care and can be quite sensitive to their setup and configurations. This is why some players are able to play while others are not.

💞 Kindly take a moment to share your details so the team can clearly understand who’s affected, what’s happening, and why the issue is occurring. The more information provided, the faster they can pinpoint the cause and help resolve it.