Matching Moments not Loading

I am unable to play Matching Moments. It gives an “unable to reload” message in a black screen. I usually play from my iPad. However, I tried to play using a Galaxy tablet. I didn’t sign in at first. I wanted to see if I was able to play on the galaxy tablet. I was able to play…I made a few matches.  But as soon as I signed in using my credentials(trying to get credit for the challenges) I get the unable to load message again. Would someone from EA or Pogo respond soon. If not, I will be cancelling my membership. How is this possible?