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Cntrygrl339​ 

Hello and thanks for reaching out! We can clean our devices several different ways. Here is the basic troubleshooting guide for our community →  Pogo Troubleshooting Guide | EA Forums - 10424297

To understand how/why this needs to be done, just type in your device or browser into a search engine and you will find videos and articles, i.e. "How to clear cookies and cache on Chrome", you can also do the same search on "how to deep clean my device" 🙂

A helpful way to think about it:

Browser cache/cookies → Removes temporary website files and login data stored by the browser.

Device cache → Removes temporary system and app files stored on the device itself.

Power cycling → Clears the network cache in our modem and routers by restarting them.

Hope this helps a bit and thank you for taking the time to post!