Matching Moments Reset AGAIN!

I'm having this issue also, its maddening. I was up to level 700 something only to be put back to level 1. Makes me not want to even play the game anymore to be honest. I've already tried everything suggested in this thread and NOTHING works. fix your stuff pogo, we pay for this

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What could possibly be the happening is how the OS handles browser storage and permissions (even for one particular game).

Apple is very well known for their security features - In short: the main culprit is Safari’s strict cookie/storage rules combined with Pogo’s reliance with cookies and cache as a browser-based gaming site.

Steps to Try:

• Go to Settings > Safari and make sure Block All Cookies is off and Prevent Cross-Site Tracking is off.
• Avoid Private Browsing mode.
• Try another browser (like Firefox or Chrome on iOS). Some users reported this works better.
• Try adding Pogo to your Home Screen (Shortcut - also known as a Progressive Web Apps), which sometimes improves storage persistence.
• Keeping both iOS and your browser up to date is one of the simplest but most effective ways to avoid glitches. Updates often patch compatibility issues, improve how Safari handles cookies/local storage, and fix bugs that can interfere with saving progress.

Additionally, there was another Pogo user who contacted Apple and this discussion is worth reading > Since the last few updates to Safari over… - Apple Community

Give these steps a try and please feel free to let us know how it goes!

I have done all those things and it still resets almost every day.  You cannot be at the beginning of the game and have over 10000 pogis.  The game is resetting, please fix it.  It is happening on IPad, IPhone and my PC.

nivartjhd​ 

Hello! Sorry to hear your game reset too - Not fun! If you or anyone reading this has tried the steps of "clear your cookies and cache" and checking for "browser and device updates"

They are currently taking feedback on the game in Pogo Forums > Matching Moments Feeback

Please make sure to share the specifics of the device and browser you are using and the level this occurred on. This will help the team address specifics with detail.

Yes and this is so frustrating   I was almost finished with the park

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Hello! Sorry to hear you're experiencing difficulties with progress not being saved, this can indeed be frustrating.

These problems are likely related to how the game stores your progress data, which is saved directly in your browser's cache and cookies and speaks to Pogo servers.

This is why we commonly hear "clear your cookies and cache" and check for "browser and device updates". This gives our devices a clean and updated path to speak with Pogo servers. Anytime we see the site acting a bit odd, this is the time to log out and perform these troubleshooting steps.

Recent browser updates (like Chrome/Edge 141 or iOS/iPadOS 18.7.2) may have changed how games access saved data, causing the game to lose track of your progress. Currently our devices are experiencing a lot of updates, make sure to watch for updates a little more than usual.

Please try logging out completely, trying the troubleshooting steps and logging back in. Currently I am on Level 60 and was able to complete the free badges yesterday, however I will be watching for any unsaved progress.

Not losing progress but won't finish off a badge for me.  The win 10 levels.  I've had 9 for about  6 or 7 wins now.  :(

I'm having the same problem.  Very frustrating!!!

Yesterday I completed the three badges for the launch - was on chapter 4 or 5 and this morning the game has loaded at the beginning again - this needs to get sorted - Pogo can you please reinstate my progress - many thanks - 

This has happened to me 4 times.  I have reported it each time.  It is completely unacceptable!