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abc218462582's avatar
abc218462582
New Rookie
3 months ago
Solved

Matching Moments Reset AGAIN!

This is the 2nd time in 3 days all progress was lost and the game started from the beginning again.  I don’t understand why it is happening but I would appreciate a response.

  • Hi folks, 

    We've released a fix for this. Take a peek in-game and see if this has been resolved for you after clearing your browser cache and cookies.

    Thanks, and Happy Gaming, o/

    - EA_Lanna

54 Replies

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  • IloveEeyore418si's avatar
    IloveEeyore418si
    Newcomer
    2 months ago

    Same here I was level 243 and working on the park and now I’m back at the beginning.

     

  • office466's avatar
    office466
    Seasoned Newcomer
    2 months ago

    I'm having the same issues. I have been kicked out 2 times now. I was at level 911 today now i'm back at 1. NO way. I'm NOT starting over again. I'd rather NOT play. There is No point. The challenge to beat the levels is gone when you may get kicked out at any time.

  • office466's avatar
    office466
    Seasoned Newcomer
    2 months ago

    Yes again for the 2nd time. I no longer wish to play.

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hi folks, 

    We've released a fix for this. Take a peek in-game and see if this has been resolved for you after clearing your browser cache and cookies.

    Thanks, and Happy Gaming, o/

    - EA_Lanna

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