Matching Moments will load but when the play screen opens the window where the boosters are supposed to be is blank and then the game freezes. I've cleared caches, rebooted, uninstalled and reinstalled but nothing changes. I've tried on Chrome and MS Edge and the same results on both. Pogo forums is not loading, AGAIN, so I can't even see if this is a site-wide problem or just me. Any help would be appreciated.
Hello! EA Community Manager EA_mplsnow posted a few days ago that the loading issue has been resolved. To ensure you receive the newest updates, you'll need to clear your browsers cookies and cache, in some cases also the browser's site data or temporary internet files, then restart your browser and log back into Pogo.
One important note: if you save passwords or use "Keep me signed in," please make sure you know your login details before cleaning. Certain cleaning processes may remove saved passwords or sign-in sessions. Browsers have also changed recently — please take a moment to read this guide → 🔁 Pogo Players: Browsers Are Changing — What You Need to Know | EA Forums
If you continue to have an issue after completing the device cleaning and updates, please follow the steps in reporting:
Pogo username:
Device Type (PC. Laptop, Phone,Tablet) :
OS version (Windows 10, Windows 11, or macOS):
Browsers Tested (Microsoft Edge, Google. Firefox, Safari):
Error messages or Error Images:
Screenshots showing what’s happening (optional, but helpful):
What Troubleshooting steps you've already completed:
Need help on finding this information? Look in the top right-hand corner of your screen for the How to Report a Problem on Pogo - Complete Guide | EA Forums
I want to do the challenge for Matching moments but it says I have to complete the challenge first. I completed all challenges So, I don't have one. Help!.
Having the same once I hit play it freezes up
My first issue is problems starting a game. I have emptied cache, upgraded to Windows 11 and more. This is not the first time this has happened.
Next issue, why does it take so long for the story to continue? This is one of my favorite parts of the game!
I finished the Bow-Tile challenge in 1st place. It showed the prizes I was supposed to have won, but nothing showed up. This just happened this morning.
Unable to get into Matching Moments....was playing 2 days ago - now not at all. On top of that - I can't get to the forums...it times out and says bad gateway. Ironically, if I logout and play as a guest, I can get into the game. So it is NOT my computer.
I took continue to have an issue this is day 5 I think. It seemed like it was going to play today the Bow tie tourney play button clicked and you have made new levels. But the play button on the applet does NOT WORK - will not click to start the game. Playing on brand new 2 in 1 Chromebook on which this game and others worked fine until 5 days ago or so. I have cleared my browser of cookies.
This is the third day I have been unable to play this game. It keeps freezing!! Are you ever going to fix it?
Matching Moments load but won't play. I was #1 in bow tie challenge, now can get in to defend title
Many of us are having that same issue. And, of course, there is a daily challenge as well as a red bow challenge within the game.
Community ManagerCommunity Manager
EA Staff (Retired)
