Merge academy - Mini Game not Responding

I also cannot get the game to load, I've tried two different browsers on my iPad.

• Pogo username: starkeeprr
• Date (approximately) when you first encountered this error: Mar 30, mid-morning EDT
• Device Type: iPad
• OS version: 26.3.1(a)
• Browsers Tested: Safari, Chrome
• Current Browser Version Number:?
• Screenshot:

   

• DxDiag File attached: (Yes/No) no
• What Troubleshooting steps you've already completed: tried browser I never use for Pogo, came here
• Any issues with other games: no

Merge Academy 

The Game Merge Academy loads opens but when you click play it just sets there and won't go into the game 

Same here…completely frozen on my iPad.

• Pogo username: memo459CI
• Date (approximately) when you first encountered this error: 3/30/2026
• Device Type: iPad
• OS version: IOS
• Browsers Tested: chrome, safari, edge
• Current Browser Version Number: 26.3.1 (a)
• Screenshot: none 
• DxDiag File attached: (Yes/No) no
• What Troubleshooting steps you've already completed: cleared cache, cookie, reboot 
• Any issues with other games:

annoying because I have 9/10 on a Merge Academy challenge that I can’t complete.

So. Do I 

After reading other complaints, I tried using my stylus, which worked. It seems I need to switch back and forth between stylus and finger (I only ever used my finger before) - stylus to start or end games, finger to actually play it. It does appear to be saving my progress when I quit the game, which is another problem people have encountered today. 

my merge is not opening up on a special board can’t play at all when will this be fixed

I've just been on live chat with EA support at the Help Centre. They told me that many players from around the globe told them about the glitch when progress wasn't being saved in the Treasure Trove and Main game and that the Game team were in the process of working on it to fix the bug/glitch. This might be the reason it won't load at all now

Same issue here. I have tried 5 or 6 times today and it won't let me in. I even tried restarting my phone. 

Merge Academy is my favorite game in Pogo. I play it every day. There are always bonuses from Pogis and other things and I always choose Merge Academy to get more coins and energy. Those items NEVER show up. It says to refresh, but I refresh, sign in and out, log in and out….. and they NEVER show up in my account. I have screen shots of before and after and all the things but, I don’t get them. You owe me hundreds of coins and energy in the game from these bonus coins/energy. 

On top of all this, today I have not been able to play all day. The game opens up to Treasure Trove and a play button. The PLAY button does not work and the screen is frozen. So now, I am missing out on my daily bonuses and not being able to play today and get more energy coins and sales. My son plays a similar game on a different platform and now I’m thinking about getting off POGO when my paid subscription expires. This is kinda ridiculous.  There is no way to chat with a human and get any answers to the many problems with Pogo. 

on a positive note, I love the Treasure Trove, Dessert and Seashell games you’ve added to Merge Academy. It makes the game more enjoyable and more ways to play and earn. It would be nice if you did it more often.