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Hello! Sorry to hear about your timers being on 24hrs, that's no fun!
Other players have reported this issue and Pogo Sconnie made and announcement about it here > Games Forums Home | Service Update - Energy timer gets stuck in Merge Academy
Taking a screenshot depends on your device. Here are some quick tips:
Windows PC: Press Windows + Print Screen to capture the entire screen and save it in the "Screenshots" folder under "Pictures." For a specific area, press Windows + Shift + S to use the Snipping Tool.
Mac: Press Command + Shift + 3 for a full-screen screenshot or Command + Shift + 4 to select a specific area.
iPhone: Press the Side Button + Volume Up (or Home Button + Side Button on older models).
Android: Hold the Power + Volume Down buttons simultaneously.