Merge Academy AGAIN took my gems & I got NOTHING!

Javalvr2 

Hello! I understand your frustration, and I want to assure you that the team is actively looking into the matter. Pogo Sconnie recently mentioned this in the March 2025 Pogo Insider Pogo Insider – 3/10

You can also report this issue to EA Help directly and creating a case here. After clicking the link below, select Chat With Us and follow the steps. EA Help: I want to check my order status - Pogo

EA Forums has been upgraded! If you're interested in personalizing your profile, you can find helpful information on how to customize your profile in the link below. 

How to verify and view your Pogo Information on EA | EA Forums - 10363354

Hope everything works out for you and please feel free to reach out again!

I am glad to know I am not the only one who just got ripped off on merge Academy. I bought a 100 energy-20 gems & 100 coins - 40 gems. Didn't receive either but it shows up in my gem transaction history. Contacted somebody with EA and got the complete runaround that they will look into it but there is nothing that they can do about it. It has been quite some time since I've played Pogo and now I remember why I quit playing. 

Hey folks, appreciate you giving us the info that you have, as abbycattx posted earlier the team is aware and are actively investigating this.

To help us with this would you be able to give us your Pogo usernames so I can send it on to the team to help with the investigation.