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porkchophill53's avatar
porkchophill53
New Traveler
1 month ago
Solved

Merge Academy Badge Challenge Jan29

Activated the Merge Academy Challenge (earn 80 crystals).  Sold item for 101 crystals (large flower) which should have completed the challenge.  Only showed 1 crystal earned.  Went back later and sold another item for 80 crystals (again only showed 1 crystal earned).  Please fix.  Cannot activate other games in the challenge until this one is complete.  Thank you

  • EA_Lanna's avatar
    EA_Lanna
    1 month ago

    Hi folks, 

    Here's how to sell crystals to complete the criteria and gain progress for this badge. 🙂

    • What is the Challenge? - Sell items to earn 80 crystals before the event ends.
    • How do we sell items? - You can sell items by clicking on the crystal icon by the selected item under the merge table. It should look like the image below. If an item doesn't show a crystal icon on the sell button, then the item won't grant crystals. 
    Sale Menu
    • Does completeing requests count as selling crytals? No. Completeing requests on the side menu isn't the same as selling items.  
    Request Menu

    Thank you to porkchophill53​ and shanonrowland​ for talking through where the confusion stemmed from and sharing that with me so I could help pop this together to clear things up for everyone else.

    🌟BONUS!!! Pro tip to help update the badge progress bar - Thanks huskergal11115​ for passing this on. 🙂

    Also when you leave the game make sure to save and exit on the bottom right, don't just exit.  My crystals are registering now when I do that instead of just leaving.

    Happy Gaming,

    - EA_Lanna

50 Replies

  • Lindakupson49jz's avatar
    Lindakupson49jz
    Rising Newcomer
    1 month ago

    This is also a problem for me.  This was one of my favorite games.  Not any more.  I give up !!!

  • Lindakupson49jz​ mels1004SV​ 

    Hello! Sorry to hear you’re still having issues after the detailed guidance from EA_Lanna​ . Because Pogo is a browser‑based gaming site, it relies heavily on our devices to be clean, updated, properly configured, and have enough space and resources available.

    Anytime we see an issue with loading, progress or games not behaving as expected, it usually points to something on the individual device or browser that’s blocking Pogo from saving data correctly. Things like outdated or corrupt files, strict privacy settings, or certain extensions can interfere with how Pogo saves and updates progress for each individual game.

    Please ensure to follow the Pogo troubleshooting guide here > Pogo Troubleshooting Guide | EA Forums - 10424297

    Additionally, you can view the Pogo Forums for more comments on this badge here > Games Forums Home | Merge Academy Magic Hat Badge Marathon

    Hope this help and Take Care!

  • Having the same issue.  I need 4 more crystals to complete this challenge and have sold 2 items worth 5 crystals each.  This should have completed the challenge, but no credit is being received.  Please fix this!!

  • abbycattx's avatar
    abbycattx
    Hero+
    1 month ago

    confirmationshow​ 

    Hello! Please try logging out of Pogo and clearing your cookies and cache. Over time our browsers can hold onto old data, which may result in glitches, slow loading, or new content not appearing.

    For further assistance now and in the future, please also view the Pogo Troubleshooting guide here > Pogo Troubleshooting Guide | EA Forums - 10424297

    Browsers can be tricky at times, however I am confident you will achieve this badge! 🙂🎉

  • I tried all the tips issued here and mine is still not working every time.  

  • Rxn61's avatar
    Rxn61
    Rising Newcomer
    1 month ago

    also not getting credit for completing tasks on Merge Academy. I can't move on to another challenge until this is complete. Please help!

  • If Merge Academy unfortunately cannot save progress then glitch seems to be pogos problem.  Today accepted score for daily , but still not for Magic Hat. Would like to play this game.

  • When you offer a badge the game should work to support that badge. I sold numerous Items tonight just to check, as I play daily and should have gotten my badge before today. I sold 12 crystals worth of item and got zero credit for them. 

    If EA can't make the game work with the challenge EA looks lazy, inept, and ignorant

  • MresGram's avatar
    MresGram
    Rising Newcomer
    1 month ago

    I'm having the same issue I sold a bunch of stuff and didn't get credit !!!! I've been trying to contact someone but can;t find anyone to help me.  I liked the old way you just clicked the help button wrote what the problem was and they fixed it.

     

  • daveandhollypets's avatar
    daveandhollypets
    Seasoned Newcomer
    1 month ago

    I can't get in to the game merge I can't get the the arrow to turn around 

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