Just purchased a Flask (level 11) for 200+ coins (which I was charged for) but did not receive the item. As soon as I clicked the bubble, it told me my progress could not be saved and kicked me out. When I went back in, coins were gone and there was no flask :(
Hello! I'm sorry to hear that your coin purchase didn't go through 😞 That's particularly frustrating when it comes to a flask, they can take a lot of time to acquire.
Here in forums, they are unable to assist us with specific payment issues, the best step is to reach out to EA Help through their private support channels. If for any reason, they are unable to provide assistance, please get in touch with Pogo_Sconnie directly via Pogo email.
How to contact EA Help > [POGO] How to Contact EA Support | EA Forums - 12464874
Hope everything works out for you and Take Care!
Community ManagerCommunity Manager
EA Staff (Retired)
