Thank you for your response. It will take me some time to get the report together. Do I really need to list each device and operating system I tried since I have tried on 5 different devices (2 tablets, 2 cell phones, and a computer)? The screenshot I sent was just to show that it was not spawning. I usually have it tucked away unless I want to spawn some apples, but remember, you don't need energy because it automatically spawns when the timer resets to zero. I have just been leaving the spots near it open in the event it starts working again. My pogo user name is Gngr28fn in the event you want to do a quick peek before I can get all the information to you. I will only provide the report with the computer information and not the 2 cells and the 2 tablets as it is doing the same thing on all devices. I have tried everything including restarting devices multiple times, clearing data, cache, and cookies, and using multiple different browsers.
Thank you for going through the troubleshooting steps! You do not need to provide information for all of your devices, just the main one you use - please don't forget to include the browsers you have tried to use and the specifics of your device.
User name is Gngr28fn. I am using windows 11 on primary device HP Zbook. I used firefox v144.0 and Edge v141.0.3537.92. I included the DxDiag in the previous response. What more do you need?
Thank you for providing all the information needed. Anytime you run into a problem keep this information nearby, this is the process of reporting an issue. Just basic device information, your Pogo username and trying the troubleshooting steps.
I am unable to provide a specific timeline for when this will be reviewed, so in the meantime, please try and work on freeing up the items you still have in water, you will need every space soon and the customers will not leave until their order is complete.
Please also watch for updates on all of your devices. October 2025 has been a tech whirlwind! Rather you use Windows or Apple devices they are all receiving upgrades this month. Even if you've already checked, it might be a good idea to check again—sometimes updates can be pending or waiting for a restart + after updates like these patches are known to follow weeks after.
Thank you again for taking the time to provide all the information in reporting this issue.
Community ManagerCommunity Manager
EA Staff (Retired)
