Merge Academy daily energy did not load

I am having the same issue. It has been happening to me since yesterday.

It is actually deducting the energy from mine whenever I collect it. I have lost so much energy.

I'm also having a problem with the saving of coins and lives. I completed the the refrigerator picnic spread today (YEA!)  and opened my treasure chest. I got my coins up to 234 and decided to wait before I bought space in the closet. I also cashed out the gems but I did not see the total. I also had 200 lives. I used at least a hundred, but wanted to save them for when I opened the room bonuses. I save, came back and I had 180 coins and 7 lives. Don't know if the gems were accurate. I did the bonus room games and now I'm hoping to get everything to save. I did close out pogo and nothing changed when I reopened it. Thanks.

Lost hundreds of plays in merge academy.

*Pinning for Visibility

Hi Folks, 

I'm sorry to hear you've been experiencing loading issues with Merge Academy recently.

Sometimes cached data can interfere with how games load, including freezing at the start screen or failing to launch. In those cases, a quick cleanup usually helps. And if the issue persists, the troubleshooting helps us rule out cached data as a potential cause.

Could you try these steps, please:

• Clear your browser’s cache and cookies
• Make sure your browser is fully up to date
• Restart your device to refresh everything
• Try a different browser — Chrome, Firefox, or Edge work best with Pogo

If you’re still having trouble replenishing your daily energy after those steps, it'd be great if you could share a few extra details. Knowing your browser, device type, Pogo screen name, and whether you’re seeing any error messages would help.

Thanks,

- EA_Lanna

Again POGO!!    Why oh why?

Please FIX Merge’s energy problem!

Agree, I'm also having problems with energy not collecting unless the game is open and energy disappearing when I go to play. This happens regularly, one woul think they have figured out how to solve the problem once and for all. I think it's another sneaky way to get people to spend more money on gems just to play. 

I have been a member of POGO for 20 odd years.  Pogo is giving me a valid reason to stop playing their games and end my membership.

Hi Pogoians! 

I wanted to check in with you. How have things gone since? Are you still experiencing this? 

- EA_Lanna

Hey folks, 

As we've not heard back from you in a while, we hope that means this issue has been resolved. We'll close out this thread here. 

Thanks for your post, and Happy Gaming o/