Merge academy - Mini Game not Responding

Merge Academy is my favorite game in Pogo. I play it every day. There are always bonuses from Pogis and other things and I always choose Merge Academy to get more coins and energy. Those items NEVER show up. It says to refresh, but I refresh, sign in and out, log in and out….. and they NEVER show up in my account. I have screen shots of before and after and all the things but, I don’t get them. You owe me hundreds of coins and energy in the game from these bonus coins/energy. 

On top of all this, today I have not been able to play all day. The game opens up to Treasure Trove and a play button. The PLAY button does not work and the screen is frozen. So now, I am missing out on my daily bonuses and not being able to play today and get more energy coins and sales. My son plays a similar game on a different platform and now I’m thinking about getting off POGO when my paid subscription expires. This is kinda ridiculous.  There is no way to chat with a human and get any answers to the many problems with Pogo. 

on a positive note, I love the Treasure Trove, Dessert and Seashell games you’ve added to Merge Academy. It makes the game more enjoyable and more ways to play and earn. It would be nice if you did it more often.