SundaycatcheraM
I just tested it myself using Microsoft Edge, and it loaded normally on my end. That said, we’ve had several Windows updates recently and Pogo rolled out new features too—so it’s possible something got disrupted and your device is not syncing with the updates.
Let’s try a few steps to get things working again: Windows 11 Edge Steps
Old or corrupted data can block game assets from loading.
* Open Edge
* Click the three dots (⋯) in the top-right corner → Settings
* Go to Privacy, search, and services
* Under Clear browsing data
You can also click on the Blue Windows icon then go to clear: Settings > System > Temporary Files
While you are in Settings - double check Windows Update, located at the bottom left-hand side to ensure you have all of the latest updates (there was one today October 1, 2025)
Log back into Pogo to see if this helped with Merge Academy loading, if not continue troubleshooting.
Update Graphics Drivers
Outdated drivers cause rendering problems
* Right-click the Start button and select Device Manager
* Click on Display adapters
* Right-click your graphics card and select Update driver
* Choose Search automatically for drivers
* Restart computer after installation
Enable or Disable Hardware Acceleration in Edge
* Click the three dots (⋯) in the top-right corner and select Settings
* In the left sidebar, click System and Performance
* Find the option: “Use hardware acceleration when available”
* Toggle it ON to enable or OFF to disable
* Log back into Pogo to see if this helps
Graphics Hardware Acceleration
* Right-click on your desktop and select Display settings
* Scroll down and click Graphics
* Select Change default graphics settings
* Toggle Hardware-accelerated GPU scheduling On or Off
* Log back into Pogo to see if this helps
Network Troubleshooting Steps:
Restart your router:
* Unplug your router for 30 seconds
* Plug it back in and wait for it to fully restart
* Test Merge Academy again
Try on mobile data (try on cellphone):
* Connect via mobile data only, turn OFF WiFi
* Try Merge Academy
* If it works on mobile data but not WiFi: The issue is router/network-related"
Please give these troubleshooting steps a try and let us know how it goes!
🍁Today October 1, 2025, there was an update on one of my window devices. Please make sure to check for updates on your devices too, normally Windows rolls out updates in stages by region and device.
