Forum Discussion

theebrodiegirl's avatar
theebrodiegirl
Rising Newcomer
5 months ago

Merge Academy-Missing coins after purchase

This is the second time I have purchased gems from Pogo to buy coins in the merge Academy game, only to not get the coins. I’ve had OK luck the other times. But recently, January 17th I purchased a $40 gems package to use for merge Academy I chose the 1250 coin package for 470 gems and never received them. I followed all the instructions from the forums and EA representatives but still no luck. Today is March 1 and I have yet to seen a credit or anything. I have talked to EA and today. They told me that they don’t have the power to fix it in for me to come on here and hope for the forum people to fix it. It really feels like I’m getting scammed. I have now lost like $50 bucks from doing this. But now I’ve learned not to buy it anymore.  The other time was a smaller coin package. I believe to be 100 gems for 250. So is there anybody from EA that can help me because I feel like this is an ongoing issue from what I’ve read from a few others. If you can, please don’t direct me to chat with an agent, because I have been told they don’t have the power to help me. Has anyone else had any issues like this? Thank you for your time. 
PS, I have case numbers, and case numbers that I have in back up for me. Checking on the case numbers.

About Pogo Technical Issues & Bugs

Join the Pogo community to talk about game issues, browser and HTML5 troubleshooting, and report bugs in the games.4,431 PostsLatest Activity: 3 minutes ago