Forum Discussion

Avahria's avatar
Avahria
2 years ago
Solved

Merge Academy: Not Letting me Claim Rewards

Particularly the fountain. It wants me to alternate between choosing coins and energy, but even then it glitches sometimes. Mostly I want to choose energy and it pops up with, "Oops, purchase failed...
  • EA_Illium's avatar
    EA_Illium
    2 years ago

    Hello @Avahria 

     

    Thanks for taking a moment to let us know what you're running into with Pogo Games, When you have a moment could we start by giving the following steps a try? 

     

    • Try restarting your device and potential your internet equipment
    • Clear your Web browser Cookies/Cache
    • Check if your device has updates, as well as your web browser
    • Try using your browser Incognito Mode... This may require you to manually sign in
    • Try downloading and using a different web browser (Google Chrome, Microsoft Edge, or Firefox)

    Thanks and have a Great Day!   

EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
2 years ago

Hello @Avahria 

 

Thanks for taking a moment to let us know what you're running into with Pogo Games, When you have a moment could we start by giving the following steps a try? 

 

  • Try restarting your device and potential your internet equipment
  • Clear your Web browser Cookies/Cache
  • Check if your device has updates, as well as your web browser
  • Try using your browser Incognito Mode... This may require you to manually sign in
  • Try downloading and using a different web browser (Google Chrome, Microsoft Edge, or Firefox)

Thanks and have a Great Day!   

Player_3oniqj41's avatar
Player_3oniqj41
2 years ago

I agree with you. The game seems to buggy and I did what they told me to do to. But it didn't fix it still not fixed. I keep repeating to then it took my ability to make scripts and books away. I have done what they said  . I have tried on my computer, my phone and my tablet.  Still the same on all them. I have updated and made sure I done all the things they told me on all. On is a brand new computer.  

  • Lilian1967's avatar
    Lilian1967
    2 years ago

    me also POGO is getting ridiculous

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