Forum Discussion

Rising Novice

1 year ago

Merge Academy purchases

I just purchased 100 energies in Merge Academy and did not receive the energy. This is not the first issue I have had with this game. I would appreciate it if you could restore either my gems or ene...

yota418

New Rookie

1 year ago

I purchased 250 coins in Merge Academy with 100 diamonds and never received the coins. When I went to EA Help they kept giving me the roundaround and now they tell me they can't help me at all and to contact Pogo support. Well, Pogo support sends you back to EA help. What kind of racket are they playing?

EA_Rtas

Community Manager

1 year ago

Hey folks, sorry to hear you've run into these issues, I know they're frustrating.

@yota418 sorry to hear about this, it does seem that unfortunately you were given incorrect information, you do need to go through EA Help to get this sorted as we can't help with it here on the forums.

unfr

You can do that folliowing the steps in this link here: I want to check my order status - Pogo

Support should be able to look into this for you and get you sorted. Please let us know how this goes.

If you stil have issues we'll see what we can do.