In the regular forums, the wonderful lady who made the exhaustive tutorials for merge stated that she had several chests that she had saved in her cabinet that were won prior to the sudden change in the chest amounts. She said all of her old chests now also only contained one item, even though they were won prior. I also have several chests squirreled away and am going to be incensed if that turns out to be the case. I opened a couple about 2 1/2 weeks ago and they were full of goodies that I used to move up to the next level. If my remaining chests are reduced, it will most likely be the end of me paying to play here. I wonder if POGO is familiar with the phrase, "You don't sh#t where you eat."? It's right up there with "Don't bite the hand that feeds you.". They needn't treat their customers like garbage and expect them to thank them for it, or stick around for more. I've had about all that from this company that I'm willing to put up with.
I am not expecting anyone to be made whole. We would have heard something by now. POGO has no problem sending out poorly designed surveys so often that it has become obnoxious. They could have easily sent out a message to all of our inboxes, notifying us ahead of time of the Merge Academy changes beforehand, to give players a chance to open the chests that they haven't opened up until now.
Not only were we not notified about the Merge changes beforehand, there hasn't been anything posted since, that I am aware of addressing the issue.
I only have a couple of months to go before my renewal comes up. I won't be renewing. I have been looking for other options in terms of gaming sites that are either free or affordably priced and have customer service that at least IMO have some level of respect for their customers. If I can't find anything, I will watch programming on free streaming applications to entertain myself or do other things to entertain myself. I don't need all of this drama and nonsense.
As for the POGO forums, they are a mess. I have used other forums before for decades and they are a delight compared to POGO's which are so poorly organized, I can't find the post that you have mentioned in your comment.
Given that EA is under new ownership, I wonder what other undesirable changes we can look forward to, and will we be notified of them ahead of time? Given what has happened with Merge Academy, I sincerely doubt it.
It's the thoughtful person who set up all the tutorials under "Generators" and "Quests". It gives exhaustive info about what spawns what, how to get them, what parts are required to create the generators, etc. She put months and months into those and has played the game since it started. You should check it out, you'll see pretty quickly what I mean. It's under Match 3 games, then Merge Academy, it's the first 2 posts under that heading. The effort she put into that (with pics included) kind of boggles my mind and I really appreciated it, because it contains a lot of info that none of us had to begin with and was also helpful later on, because she would post tips as she progressed.
You aren't the only one looking elsewhere and I've found a couple that seem promising. I have a month before renewal and I doubt anything will change my mind.
Thank you for responding. I appreciate your kindness.😊
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EA Staff (Retired)