Merge Academy (Treasure Trove)
Just won 100 coins doing the treasure Trove. It shows it going to my coins but never got the credit (like I really thought I was gonna get em) This just happened on Thursday 8/14/2025 about 2:07 pm. ...
Forum Discussion
I spoke to someone about my issues with merge and they told me they were going to transfer me to a dedicated team and they will get back with me, meaning too bad we do not care.
Hello! Sorry to hear about the confusion and issues you are having. I can help with some 😇
🌟Merge Academy Treasure Trove Winnings: The rewards obtained from participating in the Treasure Trove event in Merge Academy will be reflected in both the original Merge Academy game and Treasure Trove game. Earned coins will be accessible in both games and earned energy (lightning bolts-energy and pink crystals) will be seen in the original Merge Academy.
Freezing, Not Loading, can't play games: Pogo is a free browser based gaming site, meaning we do not have to download files onto our computers - its click and play. The secret to having your games run smoothly (unless the game is down for maintenance) is to keep our systems clean, updated and memory to move.
Our browsers go through updates every 4-6 weeks - rather its Edge, Safari, Firefox, Chrome, etc. Theses update cycles typically include security patches, performance improvements, feature upgrades, and bug fixes—all of which can directly impact how well browser-based games run. Keeping up with these updates is crucial.
Cookies and Cache live inside your browser - every site we visit, every article we read leaves an imprint on our devices (even our routers are storing logs). This is the main culprit behind performance issues, privacy concerns, and even security risks.
⚠️ Why It’s the “Main Culprit”
- Performance: Old cookies and cache can conflict with updated site code, causing freezing or failed loads.
- Privacy: Your browsing habits are recorded at multiple levels—browser, device, and network.
- Security: Stale cookies or cached scripts can be exploited by malicious actors.
For your specific device you can find an article or video online on how to clean your specific device thoroughly. ➕ Clearing our routers log is super easy - unplug it, let it set for a minute or two, then plug it back in - done!
🌟Memory & Graphics Drivers: The power of ultimate gaming. 🎯 It is advisable while gaming to close all other websites and applications, try and have only the Pogo website open while gaming. The graphics driver is crucial to gaming performance, ensure your device is updated with the latest patches.
🌟Regarding Gem Purchases: Due to Privacy and Security regulations, public forums cannot discuss players account information. However, we can contact EA Help here > EA Help. Once you open a case make sure to keep track of it and look for emails tied to your Pogo account email.
Hope this helps and best of luck to you!