Merge Academy
I have not been able to download merge academy for 2 days now.
Forum Discussion
EA_Lanna
Community Manager
Community ManagerHi Scout1350,
I'm sorry to hear you're experiencing issues with Merge Academy. Let’s see what we can do to figure this out. Could you let me know what steps you've tried and what device you're playing from?
- EA_Lanna
Same here. Today is day 3 that it won't open. the initial page comes up showing the tips. There are usually two of these and the game opens but now it doesn't, and the tips just keep scrolling. Why would a daily challenge be offered when you can't play the game????!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
- EA_Lanna
Hi athscter and PeppperPottts,
So sorry to hear you're also experiencing issues, and thanks PeppperPottts for sharing the link and screenshot, that's helpful.
Could you let me know what steps you've tried and what device you're playing from?
- EA_Lanna
There are no steps that can be taken when I can't get beyond the first page. I am using Microsoft Edge.
- EA_Lanna
Hi athscter,
Ok, it may be a caching issue. Could you try these steps:
- Clear your browser’s cache and cookies
- Make sure your browser is fully up to date
- Restart your device to refresh everything
- Try a different browser to Edge — Chrome, and Firefox also work with Pogo
If you’re still running into loading issues, it'd be great if you could share a few extra details. Knowing your device type, Pogo screen name, and whether you’re seeing any error messages would help.
Thanks,
EA_Lanna
I am on an iPad and have tried from my iPhone as well. Every other game is working but my solitaire home story just keeps crashing before it loads completely
- EA_Lanna
Hi PeppperPottts,
I replied to your post in a different thread. Could you check it out when you get a chance? We'll continue the discussion there.
- EA_Lanna
