merge academy
I'm having issues with the game freezing up and won't go past this prompt no matter how many times Ive already completed it. So I've been unable to play the game for days now.
Forum Discussion
Hello! Thank you for providing the screenshot. It greatly helps with the ability to see the issue with precision. I regret to learn you haven't been able to play the game for several days, let's see if we can get you back to merging!
I notice that you have indicated you are using a Mac and Safari as your browser. Below are some troubleshooting steps tailored for your specific device.
Safari-Specific Fixes
Try each step, then check if the game loads properly. If it works, you're done! If not, move to the next step 🙂
Force Refresh Safari (while stuck on the Merge Academy page):
Press Cmd+Shift+R or Cmd+Option+R
This forces Safari to reload without cache
Safari Website Data Clear:
Safari menu → Settings → Privacy
Click "Manage Website Data"
Search for "pogo.com" and "ea.com"
Select both and click "Remove"
Restart Safari completely (Cmd+Q)
Disable Safari's Prevent Cross-Site Tracking:
Safari → Settings → Privacy
Uncheck "Prevent cross-site tracking"
This often blocks game communications
Check Safari Experimental Features:
Safari → Settings → Advanced
Check "Show features for web developers"
Then go to Develop menu → Experimental Features
Make sure WebGL 2.0 is enabled
Try Chrome for Mac:
If Safari continues having issues, try using Chrome as your browser.
Safari employs an exceptionally stringent caching policy, which can interfere with browser-based games that require continuous and dynamic communication. Its use of cache partitioning can sometimes slow things down and unintentionally disrupt performance for games that rely on fast, uninterrupted data exchange.
Give these troubleshooting steps a try and please feel free to let us know how it goes!
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