merge, farm merge and monopoly sudoku

I have been a member of Pogo for 20+ years and have never had a problem like this before. Merge, farm merge and monopoly sudoku have not/will not load for the past couple weeks and it is becoming very discouraging to me since I have been a member for so long. I have gone out of pocket to add more ram to my computer to try and solve this problem per your problem-solving page and have even updated edge and still nothing. Could you please address this problem quickly as I am an impatient 75 year old women.