Forum Discussion

kellysweb's avatar
kellysweb
Seasoned Newcomer
2 months ago

Missing GEM balance

I purchased 2250 GEMS on 04/19/2025 and my account was fine.  After using some GEMS I had a total of 2035 GEMS left.  I returned to POGO, and the total GEMS are showing ZERO.  I have chatted with -sn...
pc
EA_Rtas's avatar
EA_Rtas
Icon for Community Manager rankCommunity Manager
2 months ago

Hey there kellysweb​ I'm sorry to hear you've run into this issue.

I've edited your post to remove the advisor names as they're not necessary for this.

Would you be able to let me know your Pogo username please and I'll get this sent on to be investigated.

  • suiteypies's avatar
    suiteypies
    Seasoned Newcomer
    2 months ago

    Same thing happened to me! I tried everything to get someone to respond and all I got was the run around!!

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