No Pogo Games Are Working

Hello everyone! A white screen, black screen, blue screen, or a game that fails to load on a browser-based gaming site can be frustrating. Fortunately, these issues can usually be resolved with a few troubleshooting steps.

Currently there are Service Alerts for:

Matching Moments: Still Not Working | EA Forums

Merge Academy – Progress Saving Issue | EA Forums

Please post on these threads if this is the issue occurring for you. If the whole website or other games are not loading for you, please continue to read below.

🌟There was a significant change recently to ALL browsers, which I posted about here in EA Pogo Forums → 🔁 Pogo Players: Browsers Are Changing — What You Need to Know | EA Forums

What changed: Browsers like Chrome and Edge now release updates more frequently, every two weeks instead of every four. Each update can change how the browser handles files that websites store on your computer. Pogo games save parts of themselves on your device, including images, game code, and other data, so they can load faster. After a browser update, or when a game receives new content, some older saved files can remain behind. When the browser tries to use a mix of old and new files, the game may become stuck while loading or display a blank white, black, or blue screen. In some cases, the game may not load at all.

Please take a moment to log out of Pogo, update your browser and device to the latest versions, clear any cached or outdated data, restart your device, and then log back in to Pogo.

If you utilize multiple browsers on your device, it is necessary to clean and update each one individually. Since browsers such as Chrome, Edge, and others function as independent programs, cleaning and updating one does not affect the other.

Check out these guides for step-by-step instructions and links for your specific device and browser:

• Pogo Game Loading: Troubleshooting Guide for PC and Laptop Users | EA Forums
• Pogo Game Loading: Troubleshooting Guide for Tablets and Phones | EA Forums
• 🌈Pogo Graphics Guide - Windows Users | EA Forums
• Basic Troubleshooting Guide → Pogo Troubleshooting Guide | EA Forums

If you continue to have an issue after performing cleaning and updating your browser, cleaning and updating your device and trying other troubleshooting options, it's always helpful to include the following details when posting here in EA Pogo Forums:

• Pogo username:
• Device Type (PC, Laptop, Phone, Tablet):
• OS version (Windows 10, Windows 11, macOS, iOS, Android):
• Browser (Microsoft Edge, Chrome, Firefox, Safari):
• A brief description of what's happening:
• Screenshots (always helpful):
• What Troubleshooting Steps you've already completed:

This information helps with identifying patterns and assist on finding a resolution for all users and devices.  Need help finding this information? Look in the top right corner of your screen for a link to → How to Report a Problem on Pogo - Complete Guide | EA Forums

Please also know you can report an issue through Pogo – Official EA Help support via chat or formal submittal:

• POGO How to Contact EA Support | EA Forums
• Getting the Help You Need on Pogo
• Guidance  → Pogo Customer Service Guide: Where to Go & How to Get Help | EA Forums

Please give these troubleshooting steps a try! If you have any questions or need any help, please do not hesitate to reach out again. Together with other players and our EA Community Managers, we would be happy to offer you more support.