Please explain win with a frozen pile in Canasta

I got one  🙂and it was not easy, lol

I tried what we thought - just winning a hand from a frozen pile - didn't work. 

I tried winning the very last hand of the game from a frozen pile - didn't work. 

I tried playing against other players instead of bots to win from frozen piles - that didn't work. 

Then I discovered with an internet search in November of 2020 tons of other people were having an issue with this challenge. Long story short, someone gave the step-by-step instructions on how to do it. It's all about creating a private room and checking the box "Players cannot pick up the discard pile". Therefore, the pile must remain frozen for all, ugh.

Here are the steps that were provided that gave me the ability to win one. I had to read it a few times to understand it, but it worked. 

Q. How do I create a frozen pile in Canasta HD?!

A. With Canasta HD being Game of the Month for November, I’ve seen this question pop up quite a bit so I’d love to help you all out. For Canasta HD Challenges that require winning a “frozen pile” game, you must set your table options to a frozen pile game. Here are the steps:

1. Click on Find a Friend

2. Select the Create a Table button

3. Select the settings you’d like on Table Settings tab 

4. Select the options you want in the Game Settings tab and make sure you check the box for “Players cannot pick up the discard pile.”

If you’re joining a table, you will need to look at that table’s Custom Rules. Click on that blue-lettered link and make sure that “Players cannot pick up the discard pile” is among the options if a frozen pile game is what you’re seeking.

Take Care and have a great weekend ~ 🐱 abbycattx