Pogo badge/challenge not activating
@EA_Illium the game was working but then started only loading half way once I complete a scene and I have done all of the troubleshooters
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60 Replies
- @CREASYEPLk ME TOO
- @us92570ts ME TOO
- @jaymesrocks1111 SAME THING HAPPENED TO ME
- @maha99571 I was told yesterday that the issue & my gems should be returned in 24 hours...nope, no purchased challenges returned or the 70 gems I still have not seen yet. I had over 4000 badges earned, I am afraid to look at that now...come on Pogo!!!!!
Paid 20 gems for Canasta game earning 40000 pts. The system took my gems but no game. The game is still available for 20 gems but I already paid for it.
- @jaymesrocks1111 Click on help center below and file a ticket with customer service... Hopefully they will be able to help you.
EA_IlliumEA Staff (Retired)
@grandmumsaz1Fc to confirm have you reached out to someone from our support team?I had this happen as well bought the pack 4 post cards alblum plus all the canasta badges took almost 300 gems took all my gems but didnt give me any of the badges said system was unavailable. They need to fix this and return the gems or give the badges please.
do you know who to contact to get pour gems back
I reached out to EA last evening and was on the phone for over an hour and they were not able to assist me. Then when I asked for my gems back they told me they could not refund me. After all was said and done they told me they had to end my phone conversation because they were having technical difficulties and could no longer assist me. The problem could not and did not get resolved. POGO needs to do something to fix this and repay the gems or give credit for the games purchased.
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