margie58103 and all readers
Why this is Happening
When an antivirus blocks Pogo (or any safe website), the block comes entirely from the antivirus vendor, not from Pogo. Antivirus companies update their threat‑detection databases constantly, and sometimes legitimate sites get flagged by mistake. These are called false positives, and only the antivirus vendor can correct them.
Because of that, every antivirus company provides a dedicated false‑positive reporting process. If your antivirus is blocking Pogo, the fix must go through your antivirus vendor’s review system — Pogo cannot override or change their detection rules.
Choose your antivirus provider below and submit the URL being blocked so they can investigate!
AVG Users: False Positive File Form
Norton Users: Choose Your Sample Submission Type | Norton
Avast Users: Report False Positive
McAfee Users: How to submit false positives to McAfee | McAfee Support
Bitdefender: Incorrect Detection: Report a false positive or false negative to Bitdefender
What you can try Immediately
Add the blocked URL to your antivirus whitelist or allowed list. This often resolves the issue instantly, though the long‑term fix still requires reporting the false positive.
Double‑check the detection: If you’re unsure whether the block is legitimate, submitting it for review is the safest option. The vendor’s security team will analyze it.
🌵 Pogo cannot change or alter your antivirus settings, and it cannot whitelist files or URLs on your behalf. Any changes to your whitelist or security settings must be done directly within your antivirus software.
troops447 ...."my Norton Antivirus is blocking the site. Considers it a dangerous site. Seems like I'm not the only one being blocked and each seems to have a different Antivirus Program too."
Hello and great observation! From reading through all the posts, it looks like the issue is happening mostly with Norton, with a few reports from AVG and Avast as well.
♻️ All three antivirus products — Norton, Avast, and AVG — are owned by the same company (Gen Digital Inc.) So, a false positive in one of their products often appears in their others as well. **This is also the reason some players can play without issues, while others encounter an error.
Please take a moment to notify your antivirus provider about the issue with the links provided above. I have compiled and shared all the necessary reporting links to streamline the process for everyone. It typically involves a simple false-positive reporting form.
Get ready to see more of this across the internet
Modern antivirus companies are increasingly combining signature checks with behavioral and AI-assisted detection. That helps them catch new threats faster, but it can also lead to false positives when safe content looks suspicious to the system. This change has several major effects:
- AI-driven systems look for patterns and behaviors, not just known malware signatures.
- These systems are designed to be aggressive so they can catch brand-new threats.
- More aggressive detection can sometimes mean more false positives, especially when safe files or links resemble malware.
- Vendors update their detection models constantly, which helps improve protection over time.
- As a result, false positives may become more common (for now)
If you come across a suspicious link or a possible false positive, report it to your antivirus vendor right away! Security teams genuinely want these reports. They rely on them to improve their detection models, correct mistakes, and strengthen their threat-identification systems.
It’s one of the ways everyday users and cybersecurity teams work together to keep the internet safer 🙂