Hi Folks,
Thanks for sticking with us while we worked on this. Pogo Chat should now be restored.
To help things sync up, try: 1️⃣ clearing your browser's cache and cookies > 2️⃣ closing down all tabs and windows > 3️⃣ then relaunching the browser to log back in.
Let us know how you get on with those steps,
Thanks,
EA_Lanna
Previous submitted topic of chat issues was closed claiming resolution but it is still happening. Pogo players can no longer chat. All it is ####. This is affective multiple players. Doesnt matter what browser, game, or player involved. Clearing cache and cookies, rebooting, and updating browsers does not work. Trying to chat with ea support is a JOKE. There are no records of any issue. They have no solution. They start a new report every time but when u follow up they have no record. This need to be resolved asap as its been going on for 4 days. I will be cancelling all of our hh subscriptions as well as others at the end of their cycle. Some help would be nice instead of being ignored.
Hello! There has not been an official statement of this being resolved. Pogo Moderator Kyra and this forums community have reported this issue to the team. Please review the Marked as Solution statement & Why this is being Marked as Solution (it's an alert). EA Forums Rules & Guidelines | EA Forums - 19
"Previous submitted topic of chat issues was closed claiming resolution but it is still happening."
If you contacted EA Help and reported this issue that is another great step! Once you report an issue, the support team logs it, passes the information along internally, and then closes the case so they can move on to assist other players (keep in mind everything is tracked and monitored, including here in this forum). If you continue reaching out to EA Help, a new case will be created each time.
EA Help agents aren’t able to provide details about errors, development timelines, or upcoming fixes because that information is handled internally by the game’s development team.
Support teams typically only have access to information that has already been publicly released, so they can help with troubleshooting but can’t confirm unannounced issues or provide timelines. This is standard practice across most companies because it protects internal development processes and follows security, and ethical guidelines.
At this time, we need to watch for updates here or on Pogo Forums for further direction and statements.
ʕ´• ᴥ •`ʔ Be rest assured, you will return to chatting on Pogo soon!
So if I untwist the doublespeak, am I to assume Pogo did some "updating" and something went wrong?
I have not been able to chat in any pogo games for four days.
problem has not been resolved, four days now.
i have been unable to chat in any pogo games for four days now, just getting####### as well.
its a shame we pay good money to play and we can't even chat with anyone.. what do they care
