It will not allow me to select a space in the puzzle nor select a number. It makes a sound when choosing either, but nothing happens. All other games such as canasta, and jungle work fine. I play on an iPad Pro. AND why is there not a direct way to contact support when paying to play?? Or in this instance paying and not being able to play?
I have a paid account and it does the same thing. I've tried everything.
The help here is absolutely useless. “Contact support” is a Beta chat bot. Why are we paying to play without help with bugs and such?
The daily challenge is not working, it is not updating since last week’s challenge and requiring me to use a Streak Saver every day so not to loose my 730 day streak….please look into this issue,, I should not have to use my diamonds to to keep my streak when I’m signing into the dame daily.
Thanks
Still no help here…….
Hello and thanks for reaching out. Thank you also for providing the screenshot promptDDv658 and sharing your device information, this helps very much on trying to pinpoint the issue.
☑️ Apple released iPadOS 26.4 on March 24, 2026, and it is currently rolling out to all supported iPads, including every iPad Pro model. Updates appear at different times depending on region and specific device type — an update can affect just one particular game even if everything else works normally.
☑️ Windows also received updates, including a major Patch Tuesday release and an emergency out‑of‑band fix. The most recent updates landed between March 10–23, 2026, with several important bug fixes and new features.
When updates occur, they can reset/change the configuration of our devices. After updates and at least once a week because some updates occur behind the scenes on our devices without our knowledge - please make sure to follow the Pogo Troubleshooting Guide, there is also another for Apple Devices for additional steps you can try.
"AND why is there not a direct way to contact support when paying to play?? Or in this instance paying and not being able to play?"
We can 🙂🎉
Before replying to you I played several games of Pogo Daily Sudoku and it is currently working as designed on the Pogo website. Please take a moment to review the troubleshooting guides mentioned above, it is possible you may be in the process of receiving these updates.
If you continue to have an issue, please take a moment to view the following guide:
How to Report a Problem on Pogo - Complete Guide | EA Forums - 12639898
If you have any further questions or need any further help, please do not hesitate to reach out again. Together with other players and our EA Community Managers, we will be happy to offer you more support.
The above link goes to an instructional page to list system, etc items without a link to the submit page. How is this helpful?
and,
Your response:
We can 🙂🎉
Forums are just that, that may or may not be accurate or useful to a specific situation.
EA Help - two choices. First choice I am redirected back to forums. Second choice “need more help” goes to a Beta Chat bot. How are either of these selections helpful?
Secondly, your option of FB, X, YT or IG. I am not on any social media as listed above.
So again, where is the real help? While I appreciate your response, it is not helpful nor complete.
Community ManagerCommunity Manager
EA Staff (Retired)
