Pogo slots not loading

merge academy stopped working on chrome, just sits on the home page loading. I installed firefox and it worked on that for a day and now it wont work on that either. I have cleared my cache, deleted my browsing history and rebooted several times. im out of options! help!

@raymie4214cA 

Hello! Sorry to hear about your games not loading on Pogo Slots & Merge Academy. Thank you for taking the steps to change browsers, clearing cache, incognito mode and rebooting your system. I tried both games before replying to you, and they successfully loaded on my end. Could you try a few more steps?

• Update Your Graphics Driver: Troubleshooting graphics on PC   An outdated or faulty graphics driver can cause various issues. Try updating your graphics driver by going to Device Manager > Display adapters, right clicking your adapter and select "Update Driver" (it will tell you if it needs it or not)
• Restart your router. Unplug your router, let it sit for 2-3 minutes, then plug it back in. This rebooting helps clear the cache on the router.
• Ensure your device meets the minimum requirements for Pogo. 

If you continue to have issues:

• What type of device are you using? (Make/Model)

checked the drivers, it says no problems detected, i restarted my router, after unplugging for 3 minutes and it still isnt working.  One note is that it does work on my phone, so its definitely something in my computer.  I have an HP Elitebook.

@raymie4214cA 

I have a couple of more suggestions that may help. 

i think you might have just found the problem.  When i went to the graphics settings it says we didnt find any of your preferences yet.  Select an app to get started. Then it has 2 options, desktop app and microsoft store app.  Not sure what to do with that!

@raymie4214cA 

You should not have to download anything to make any adjustments. I have an HP Laptop too, I can access the options by the steps detailed above. No app store needed.

Make sure you are right clicking on your desktop screen and not a webpage.

@raymie4214cA 

Thanks for the screenshot it helped a lot. 

Here are the directions straight from Microsoft, however I see in your picture you do not have certain options. You may have to do a bit more investigating into this.

Optimizations for windowed games in Windows 11 - Microsoft Support

ok ty for all your help!!! hopefully i will figure this graphics thing out!