Pogo website: Merge Academy not loading on computer or mobile

January 31st 2026 Mine isn't either. I've cleared my cache and changed browsers. It's the only game not loading. It's been a few days now. 

Mine is still not working... the energy garbage can is not completing the purchase, Somehow I have lost energy and items on my board.  This has been going on for a week!  I open the game and it starts with 285 energy!!!    I want my gems back! This is why I won't renew my membership I've had since 2000!!! 

I have an item on all 5 crystal requests on the left that does not have a generator, so, I am stuck with the game without much progress. see attached

All I get is a black screen! It has been like this for a week

I have restarted my computer, cleared the cache/cookies, tried using a different browser but all I get is the black screen when I try to enter the game.  This has been happening since the previous game challenges.   MY device is a  HP Pavilion 550-127c and I am using the current google chrome browser.

Hey Pogo community, 

If you are still running into issues with Merge Acamdy not loading correctly please let us know the following:

• Screenname:
• What Device are you using?
• Which web browser do you play on?
• When did this first start?
• Do you get an error message at all?
• Screenshot of how your game appears...
• Please share a DxDiag file if possible

Thanks!

Hi @diverdonnalv @stiefelinchen 

I wanted to check if this is still happening?

If so, When you have a moment could we start by giving the following steps a try? 

• Try restarting your device and potential your internet equipment
• Clear your Web browser Cookies/Cache
• Check if your device has updates, as well as your web browser
• Try using your browser Incognito Mode... This may require you to manually sign in
• Try downloading and using a different web browser (Google Chrome, Microsoft Edge, or Firefox)

Also, make sure your device meets the Requirements (<-- click here) to play POGO games. If you continue running into issues playing your games, Would it be possible to get the following information? 

• Screenname:
• What Device are you using?
• Which web browser do you play on?
• Do you get an error message at all?

Thanks and have a Great Day!   

had same problem

go check your pop u[p blocker that helped me

Merge Academy along with the forums is not loading this evening.  

It worked fine this morning.  

HELP.

since hours game is not loading