pogo will not load

Hello! Sorry to hear Pogo is not loading for you for so long, black screens can be a little tricky to pinpoint - But let’s dig a little deeper to try and resolve this for you 🤓 I see you have tagged this for Chrome, and you have tried clearing your cache.

Troubleshooting Steps:

On August 5, 2025, Chrome released some updates, let's make sure yours is updated:

1. Open Chrome.
Click the three dots in the top-right corner.
Go to Help > About Google Chrome.
Chrome will automatically check for updates and install them.
Restart the browser to apply the updates

2. Enable JavaScript                                                                                                                                                                                                                   In Chrome:
Go to Settings → Privacy and security → Site settings → JavaScript
Make sure it's allowed.

3. Check Hardware Acceleration                                                                                                                                                                                             In Chrome:
Go to Settings → System
Toggle Use hardware acceleration when available off or on to test
Restart Chrome.

4. Check Display Settings                                                                                                                                                                                                       Go to Settings → System → Display
Ensure resolution is set to Recommended.

5. Outdated Graphics Driver
Open Device Manager → Display adapters
Right-click your graphics card → Update driver
Restart your computer after updating.

6. System Resource Conflicts (memory usage)
Background updates or low memory can interfere with game loading.                                                                                                                        Fix:
Close unused apps and browser tabs while gaming
Restart your computer to clear memory.

7. Try Incognito Mode
Open a new Incognito window (Ctrl + Shift + N) and visit Pogo.com..

This bypasses cached data and extensions.

8. Let's Clear Browser Cache and Cookies once more:
Open Chrome
Click the three-dot menu (⋮) in the top-right corner.
Go to Settings.
Scroll down and click Privacy and security.
Select Clear browsing data.
In the pop-up window:
Choose the Time range (e.g., "Last hour", "Last 24 hours", "All time").
Check the boxes for:
Cookies and other site data
Cached images and files

9. Power Cycling
Unplug your router, let it sit for 2-3 minutes, then plug it back in. This rebooting helps clear the cache on the router.

10. Try a Different Browser
If you're using Chrome, try opening Pogo.com in Microsoft Edge or Firefox.

Give these steps a try to resolve the issue, if you are unsure of any of the steps, there are guides and videos you can find online to follow along to. Please feel free to post again and let us know how it goes!