Forum Discussion

Seasoned Vanguard

1 year ago

pogo

was not credited for one of my daily claim bonus then not credited for the game i won and this is not the first time it is now the second time that i have noticed

EA_Illium

EA Staff (Retired)

1 year ago

Hello @vickimil

Thanks for taking a moment to let us know what you're running into with Pogo Games, When you have a moment could we start by giving the following steps a try?

Try restarting your device and potential your internet equipment
Clear your Web browser Cookies/Cache
Check if your device has updates, as well as your web browser
Try using your browser Incognito Mode... This may require you to manually sign in
Try downloading and using a different web browser (Google Chrome, Microsoft Edge, or Firefox)

Also, make sure your device meets the Requirements (<-- click here) to play POGO games. If you continue running into issues playing your games, Would it be possible to get the following information?

Screenname:
What Device are you using?
Which web browser do you play on?
Do you get an error message at all?
Screenshot of how your game appears...

Thanks and have a Great Day!

vickimil
Seasoned Vanguard
1 year ago
do that all on the daily doesn't help
- EA_Illium
  EA Staff (Retired)
  1 year ago
  Hi @vickimil, would it be possible to get the additional information requested?
  - vickimil
    Seasoned Vanguard
    1 year ago
    really can"t right now dealing with a post op feline he means more to me than a game always plus game doe not always work like that it is ohh and on. running win 10 thru google chrome dedicated to pogo gotta go