poker town

guess pogo dont care abought me payin 41,00 dollers for gems to play poker town and game sew up

look like someone had the same thing happen at the same time

have the up date for firefox  just mad i bought gems to play poker town and lost 8 k when i got no cards

Ratman195ba​ 

Hello and thanks for reaching out! Sorry to hear cards are not displaying for you in Poker Town, that shouldn't be happening.

Before replying I double checked the game on my end and opened the game chat to see if others may have been experiencing this as well. I was able to load and play Poker Town without issue and didn't see anyone mention cards not displaying as of yet.

(usernames and full conversations blocked for privacy)

Since you are on Firefox, a recent browser update may have changed a setting that is preventing the cards from rendering properly. Mozilla released Firefox 152.0.5 on July 7, 2026, which is the latest version for their users. Updates roll out in stages and by device, so it is also possible you have not received it just yet. 

When updates occur, they can silently change the settings or configurations we were using before, which may affect how the game behaves.

Here are a few things to check:

Make sure Firefox is fully up to date → Menu → Help → About Firefox

Hardware Acceleration: Firefox updates can sometimes disable hardware acceleration, which is needed to display game graphics like cards. 

To check:

• Open Firefox and click the three lines menu in the top right corner
• Go to Settings → General → scroll down to Performance
• Uncheck "Use recommended performance settings"
• Make sure "Use hardware acceleration when available" is checked ON
• Fully close Firefox completely and reopen it

Additional Steps:

• Clear your Firefox cache and cookies
• Disable any browser extensions temporarily, especially ad blockers 
• Try a Different Browser: Try loading Poker Town in Google Chrome or Microsoft Edge. 
• Troubleshooting Help Guide →  Pogo Troubleshooting Guide
• Firefox Help Guide → Firefox Browsers | Firefox Help
• If you are a Windows User, updating your graphics driver may also be useful, more on that here →  Pogo Graphics Guide - Windows Users

Regarding the 8,000 chips: Please reach out to EA Help directly so they can look into your account.

Visit the official Pogo Player Support Page → Pogo – Official EA Help support Just sign in with your Pogo credentials and scroll down to the bottom until you see the Contact Us button to open a case and speak with someone immediately.

Hope this helps and you get back to the table very soon! 

Friendly Reminder to all readers: 

🌟The new Player Support Page advises us to contact EA Help if we are experiencing issues with billing or payment concerns, missing content, purchases, lost progress, missing items and other specific account issues.

For privacy and security, any concerns with monetary transactions, gems, missing content and other specific account concerns, cannot be handled in forum communities or social media messages. Please contact EA Help through the secure portal so your information can be reviewed safely and privately.