Poppit Bingo has not loaded for over a month now, This is my favourite game

It is the weekly again which we will not be able to complete.  It was also in the Holiday challenges.

Me Too.  I have just purchased a brand new laptop.  I have been playing bingo since 90s but now can't load it on the new machine.  We have tried everything suggested to rectify it and nothing has worked.  Every other game appears to load normally just not bingo.  With the number of people having problems I would have hoped they could have resolved it by now.

BTW the only difference was my old laptop had Windows 10 and the new one Windows 11

I have gone through all of the steps, and attempted all of the fixes ... to no avail.

Additional attempt was to resolve issue that some had reported with McAfee (this fix worked temporarily in Dec 2022, but then failed to contribute to a solution in Jan 2023). McAfee spent time looking into the issue, and has advised that McAfee is not affecting gameplay.

Have spoken to techs 3x, with no solutions. Today (Mar 2/23), was told by tech support that there is no problem with Pogo servers, the problem must be an issue with MY computer (most likely a setting ... even though tech went through all settings with me, and no resolution).

I AM able to play on iPad Chrome browser (thus tech support advised problem is at my end).

Tech advised that they would report my "issue" to their team, so that a fix "might" be able to be found.

I have NOT made any changes to computer. Running Windows 10, all updated, have attempted Chrome and Edge (latest versions), hardware acceleration on, browsers/cookies/cache cleared, 32 Gb ram. Tech advised me to remove extensions ... this did not help either. 

The other game that does not work is Jigsaw Treasure Hunter (I feel these are related). I am able to make a few moves, then game freezes and the screen goes grey. Progress is saved, as I am asked to play saved game when I reopen browser. 

Assistance much appreciated!

same here....been over a year since it worked for me.  It might be time to quit POGO and find something that works. 

Hi @McgarrahOE ~  Regarding glitches hanging up this one single game, give this a try:  

Sometimes -- especially after or during heavy game play -- your browser may end up with a local copy of the website data in your browser cache that doesn’t match the latest version on the server. As a result, a web page may look incorrect or not function properly. To fix this, we need to force the web browser to discard what it already has in the cache and to download the latest version of the site. Many people call this a “hard refresh.”

In most browsers on PC and Mac, you can perform a simple action to force a hard refresh. Hold down the Shift key on your keyboard and click on the reload icon on your browser’s toolbar.

There are also keyboard shortcuts to perform the equivalent hard refresh. As listed below, there are multiple ways to do the same action:

• Chrome, Firefox, or Edge for Windows: Press Ctrl+F5 (If that doesn’t work, try Shift+F5 or Ctrl+Shift+R).

• Chrome or Firefox for Mac: Press Shift+Command+R.

• Safari for Mac: There is no simple keyboard shortcut to force a hard refresh. Instead, press Command+Option+E to empty the cache, then hold down Shift and click Reload in the toolbar.

• Safari for iPhone and iPad: There is no shortcut to force a cache refresh. You’ll have to dig into settings to erase your browser’s cache.

After you perform the hard refresh, you should see the web page go blank, and the reloading process will take longer than usual. That’s because the browser is re-downloading all of the data and images on the site.

If forcing a refresh didn’t fix the issue, you can try to do a hard refresh again. If that doesn’t help, the issue may be with the website itself—or your browser may need an update.

I really hope this info helps; let us know if it does or doesn't do anything ~ Good Luck to You & Every One!

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