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deborahican's avatar
deborahican
Rising Novice
3 years ago
Solved

Problem with Sweet Tooth 2 Game on Pogo

Is there a problem with Sweet Tooth where the dropping candy never goes away after reaching the bottom row?  So you never can get past that level.  Have used all my gems with the aide of rolling pins,  extra turns etc.

  • EA_Illium's avatar
    EA_Illium
    3 years ago

    @deborahican Can you try going through the following steps and let us know if you continue running into issues after? 

       

    • Restart your device and modem/router then try to load your game     
    • Clear your Cache/Cookies (<-- link)   
    • Check your Device (<-- Link) for updates, Check for Browser (<-- link) Updates     
    • Try with your Browsers Incognito/Prive Mode (This may require you to manually sign in)   
    • Check your device meets the Requirements (<-- click here) to play POGO games   

     

    If you continue to run into issues Please Let us Know: 

       

    Thanks!   

5 Replies

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    3 years ago
    @deborahican To confirm which level are you seeing this issue with? Would it be possible to get a video or screenshot of this happening?
  • deborahican's avatar
    deborahican
    Rising Novice
    3 years ago

    I can not take a screen shot on my computer I tried and how would I send you a video I can't get club pogo on my phone? So no I can't do the solution you have asked.

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    3 years ago
    @deborahican What type of device are you trying to play on? What is the make/model and OS version?
  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    3 years ago

    @deborahican Can you try going through the following steps and let us know if you continue running into issues after? 

       

    • Restart your device and modem/router then try to load your game     
    • Clear your Cache/Cookies (<-- link)   
    • Check your Device (<-- Link) for updates, Check for Browser (<-- link) Updates     
    • Try with your Browsers Incognito/Prive Mode (This may require you to manually sign in)   
    • Check your device meets the Requirements (<-- click here) to play POGO games   

     

    If you continue to run into issues Please Let us Know: 

       

    Thanks!   

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