Forum Discussion

Seasoned Novice

2 years ago

Problem with the Tropical Tank in Quinn's Aquarium

I had played Quinn's Aquarium in the past year or so, but I stopped playing it because a problem occurred after a Wi-Fi outage. I was playing levels in the Tropical Tank exhibit, but the Wi-Fi cut o...

EA_Illium

EA Staff (Retired)

2 years ago

Hi @nickypoke

Can you try going through the following steps and let us know if you continue running into issues after?

Restart your device and modem/router then try to load your game
Clear your Cache/Cookies (<-- link)
Check your Device (<-- Link) for updates, Check for Browser (<-- link) Updates
Try with your Browsers Incognito/Private Mode (This may require you to manually sign in)
Try another Browser (Chrome, Edge, Safari)

Thanks!

nickypoke

Seasoned Novice

2 years ago

I followed all the steps you gave me, but they didn't work. That 9 did not change to a 0.

EA_Illium
EA Staff (Retired)
2 years ago
Hi @nickypoke

Thanks for trying those steps, We can pass this on to the team to be aware of.

Would it be possible to get the following information?

Screename:

Device Make/Model:

Which Web Browser (and Version) is being used:

Thanks!
- nickypoke
  Seasoned Novice
  2 years ago
  @EA_Illium Screenname as in the one I use for Club Pogo which is nickypoke? My device is an HP Chromebook. The model is 14a-na0021nr. It uses Chrome which is currently updated to version 119.0.6045.212 (Official Build) (64-bit).
  I looked just now, nothing yet. Maybe you didn't get my info because I didn't tag you by mistake.
  - nickypoke
    Seasoned Novice
    2 years ago
    @EA_Illium Do you need anything else to help that bug? I have set my device to Chrome's current update.