Forum Discussion

Rising Novice

2 months ago

Solved

Quinn's Aquarium Part 4 Deadly Creatures - Black Screen

I've been trying for 2 days now to get into Quinn's Aquarium Part 4 Deadly Creatures and when I click to enter all I see is a black screen. Will not go into the game. Please help

chrome

abbycattx
31 days ago
👉 Marked as Solution purely for visibility purposes - Not Considered Fixed 👈

Hello! Anytime we see anything "new" or "added to a game", rather it be a badge collection, new levels or in some games right now Christmas themes, please try the steps of:

Clearing your cache and cookies along with checking for device and browser updates.→ Outdated or conflicting data can interfere with game scripts (language)

Outdated graphics driver (PC and Laptops Only) → Outdated graphics drivers can cause games to freeze, not load or lag.

Insufficient RAM or CPU usage → Too many background applications or programs can halt performance.

Please give these troubleshooting steps a try and let us know how it goes!

If you continue to have issues, please reply to this posting with:

Pogo username:

Your browser type and version:

Device type (PC/Mac/mobile/laptop):

What Troubleshooting Steps you've already completed:

rockets1202Gi

Seasoned Rookie

5 days ago

When I was working on the Quinn's Aquarium story line this morning in Deadly Creatures, the game basically "froze" when I purchased the "Puff Piece". (This was badge #9 of 10 in Part 1 of the Deadly Creatures tank).

I was awarded the "Puff Piece" badge but am not able to progress in the story in this tank. The notepad disappeared and I can't even play a random game like suggested that could possibly "unfreeze". (It is like when the game was trying to add the "Puff Piece" it just stuck on this part and never could add it.)

All other tanks are fine, just this Deadly Creatures is frozen.

i was told by a EA Representative during our chat today to post my issue on the EA help forums so it can be resolved considering non of the troubleshooting steps helped (trying different browsers, clearing cookies/cash, incognito browser, refreshing the game, logging out/in of Pogo, another computer). So this is what I am doing.

As you can see in the attached picture, no notepad or play options.

Just trying to get all the in-game award badges before the game gets retired.

Hope this can be resolved quickly!

Thank you!

livelifefull7

New Traveler

4 days ago

Mine doesnt work comes up with music playing but black screen. Been with technical support. Did incognito worked one time then quit- tried edge, google, Firefox, cleared cookies and cache and this is going on closer to 3 months. So, there is an issue and it's on pogo's end because all the other levels open up but the

Quinn's Aquarium Deadly Creatures