After reporting my issue, 10 days ago, this black screen issue is happening to me still! I did all the steps i was told to by the bot in chat. I even did a clean reboot as directed. Nothing helps! Why am i a paying member if my fave game wont load? I lost diamonds by purchasing shuffles to do daily challenges, quests. They were wasted as i lost all my progress. No help with an actual person!!!! Can someone please help!??
I know it's happening to others too.
This black screen issue is happening to me now! I did all the steps i was told to by the bot in chat. I even did a clean reboot as directed. Nothing helps! Why am i a paying member if my fave game wont load? I lost diamonds by purchasing shuffles to do daily challenges, quests. They were wasted as i lost all my progress. No help with an actual person!!!!
Hello! We appreciate you reaching out again. I'm sorry to hear about your struggles with a black screen on your favorite game for 10 days now. I understand you've already worked with Pogo/EA support for standard troubleshooting.
I’ve double-checked the game on my end, and it’s currently loading and playing as designed, which suggests this isn’t a server-side issue.
When we have a black screen on our devices it could be for a variety of system, browser, or network issues. Let's troubleshoot this more with clarity, detail and direction 🙂 I see you are using Firefox, thank you for sharing.
A black screen on a gaming site is normally caused by one of these core issues:
Disabling Hardware acceleration forces Firefox to use software rendering, which is slower but more stable—especially for browser-based games like those on Pogo. If the black screen disappears after this change, hardware acceleration was likely the culprit.
How to Disable Hardware Acceleration in Firefox:
Open Firefox and go to Settings.
Scroll down to Performance.
Uncheck “Use recommended performance settings.”
Then uncheck “Use hardware acceleration when available.”
Restart Firefox.
Mozilla (Firefox) also has their own forums board & help for additional troubleshooting here > Firefox Help
📗I also highly recommend searching online or watching a video for “Black screen while gaming” for additional checks and troubleshooting. Many users find visual guides helpful, and this is a common issue for online gamers.
I hope this helps and don't worry Quinns Aquarium is waiting and you will be back to enjoy more fun. 🐟
