Re: Buying Gems

Hi @cactuspatti_, 

I’m sorry to hear you’re having trouble buying gems on Google Chrome, but I'm glad you were able to resolve the issue this time around using Firefox. While Google Chrome issues are outside our direct support scope, I can recommend some troubleshooting steps that may help. Could you please give these a try?

1.  Clear Cache and Cookies - Sometimes, stored data can cause issues.  
   1. How: Click on the three dots in the top-right corner of Chrome > More tools > Clear browsing data > Select "Cookies and other site data" and "Cached images and files" > Clear data.  
   2. Why: This gives your browser a fresh start and can solve many issues.
   3. Note: This will clear saved passwords or login details, but don’t worry! You’ll just need to enter your email and password to log back into your accounts.
2. Update Google Chrome - An outdated browser can cause compatibility issues.  
   1. How: Click on the three dots > Help > About Google Chrome > It will check for updates automatically. 
   2. Why: Keeping Chrome updated ensures better performance and security.
3. Disable Extensions - Extensions might interfere with some functions. 
   1. How: Click on the three dots > More tools > Extensions > Toggle off any unnecessary extensions.  
   2. Why: This helps in identifying if an extension is causing the issue.
4. Try Incognito Mode - This mode runs Chrome with default settings.  
   1. How: Click on the three dots > New Incognito Window.  
   2. Why: It helps to see if the issue is related to settings or extensions.
5. Check Payment Settings - Ensure that payment methods are correctly set up.  
   1. How: Go to the settings of the game or platform where you purchase gems and review payment methods.  
   2. Why: Ensures no errors are stopping your purchase.

I hope these steps help you use your preferred browser for purchases next time. Please let me know how you get on with those steps when you try them.

- EA_Lanna