Re: Games lagging after last update.

11 Replies

PatrolfNH
5 years ago
Microsoft Edge is up to date.Version 86.0.622.38 (Official build) (64-bit)
EA_Arrenai
EA Staff (Retired)
5 years ago
Hey there, @PatrolfNH.

Thanks for the update! I'd like to see if another browser improves gameplay for you, just to help narrow it down a bit. As Microsoft Edge is based off of Chrome, could you give Firefox a try to see if it helps?

Arrenai 🐱

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PatrolfNH
5 years ago
I tried Firefox. Crossword Cove & Word Whomp worked better but Jigsaw Detective was just as bad as in Edge.
EA_Arrenai
EA Staff (Retired)
5 years ago
Hey there, @PatrolfNH. Thanks for the info. I'll pass it over to the team investigating these issues. We appreciate the report!

Arrenai 🐱

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EA_Arrenai
EA Staff (Retired)
5 years ago
Hey there, @PatrolfNH.

I have an update from the Pogo team and we'd like to try a few things.

First, in Edge, can you turn on your hardware acceleration? Instructions will be the last section in the HTML5 troubleshooting.

Once you've turned on your hardware acceleration, can you make a GPU report from your Microsoft Edge? To do that, go to edge://gpu/ and copy the information to clipboard using the button at the top. From there, paste it into a Notepad file, save, and attach it to a reply post here on the forums. From there, I'll be happy to take a look.

Arrenai 🐱

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PatrolfNH
5 years ago
I've attached the file you requested.
EDGE POGO TROUBLESHOOTING.txt15 KB
EA_Arrenai
EA Staff (Retired)
5 years ago
Hey there, @PatrolfNH.

Thanks so much for the information! It looks like hardware acceleration is unavailable, which means certain features of the browser are disabled at the moment. Can you try updating your computer's drivers? It can help resolve this issue.

For more information: Update on HD Games Running Slow on Chrome and Edge

Hey, @crazycatlady136.

Would you be able to run the same steps listed above? Please let me know how it goes for you.

Arrenai 🐱

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PatrolfNH
5 years ago
I saw a post on FB about issues in Chrome & Edge. It said to update the drivers, which I did, and it seems to have worked. Thanks for all your help.

mi09kj62

5 years ago

Graphics Feature Status

Canvas: Software only, hardware acceleration unavailable
Compositing: Software only. Hardware acceleration disabled
Multiple Raster Threads: Disabled
Out-of-process Rasterization: Disabled
OpenGL: Disabled
Hardware Protected Video Decode: Disabled
Rasterization: Software only. Hardware acceleration disabled
Skia Renderer: Enabled
Video Decode: Software only. Hardware acceleration disabled
Vulkan: Disabled
WebGL: Software only, hardware acceleration unavailable
WebGL2: Software only, hardware acceleration unavailable

Problems Detected

Gpu compositing has been disabled, either via blocklist, about:flags or the command line. The browser will fall back to software compositing and hardware acceleration will be unavailable.
Disabled Features: gpu_compositing
Raster is using a single thread.
Disabled Features: multiple_raster_threads

Version Information

Data exported	2020-10-18T18:06:02.278Z
Chrome version	Chrome/86.0.4240.75
Operating system	Windows NT 10.0.19041
Software rendering list URL	https://chromium.googlesource.com/chromium/src/+/c69c33933bfc72a159aceb4aeca939eb0087416c/gpu/config/software_rendering_list.json
Driver bug list URL	https://chromium.googlesource.com/chromium/src/+/c69c33933bfc72a159aceb4aeca939eb0087416c/gpu/config/gpu_driver_bug_list.json
ANGLE commit id	8fe030942169
2D graphics backend	Skia/86 fe61f1806d406858a2ed399b6dfeef1c40d06284
Command Line	"C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" --flag-switches-begin --flag-switches-end

Driver Information

Initialization time	1065
In-process GPU	false
Passthrough Command Decoder	false
Sandboxed	true
GPU0	VENDOR= 0x1002, DEVICE=0x9802, SUBSYS=0x2ad3103c, REV=0, LUID={0,37652}
GPU1	VENDOR= 0x1414, DEVICE=0x008c, LUID={0,39162}
Optimus	false
AMD switchable	false
Desktop compositing	Aero Glass
Direct composition	false
Supports overlays	false
YUY2 overlay support	NONE
NV12 overlay support	NONE
BGRA8 overlay support	NONE
RGB10A2 overlay support	NONE
Diagonal Monitor Size of \\.\DISPLAY1	21.5"
Driver D3D12 feature level	Not supported
Driver Vulkan API version	Not supported
Driver vendor
Driver version	8.17.10.1404
GPU CUDA compute capability major version	0
Pixel shader version	3.00
Vertex shader version	3.00
Max. MSAA samples	4
Machine model name
Machine model version
GL_VENDOR	Google Inc.
GL_RENDERER	Google SwiftShader
GL_VERSION	OpenGL ES 3.0 SwiftShader 4.1.0.7
GL_EXTENSIONS	GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth24 GL_OES_depth32 GL_OES_depth_texture GL_OES_depth_texture_cube_map GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_EGL_sync GL_OES_element_index_uint GL_OES_fbo_render_mipmap GL_OES_framebuffer_object GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_texture_3D GL_OES_vertex_array_object GL_OES_vertex_half_float GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_draw_buffers GL_EXT_float_blend GL_EXT_instanced_arrays GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_texture_compression_dxt1 GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_ARB_texture_rectangle GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_texture_filtering_hint GL_NV_depth_buffer_float2 GL_NV_fence GL_NV_read_depth GL_NV_read_stencil
Disabled Extensions
Disabled WebGL Extensions
Window system binding vendor
Window system binding version
Window system binding extensions
Direct rendering version	unknown
Reset notification strategy	0x0000
GPU process crash count	0
gfx::BufferFormats supported for allocation and texturing	R_8: not supported, R_16: not supported, RG_88: not supported, BGR_565: not supported, RGBA_4444: not supported, RGBX_8888: not supported, RGBA_8888: not supported, BGRX_8888: not supported, BGRA_1010102: not supported, RGBA_1010102: not supported, BGRA_8888: not supported, RGBA_F16: not supported, YVU_420: not supported, YUV_420_BIPLANAR: not supported, P010: not supported

Compositor Information

Tile Update Mode	One-copy
Partial Raster	Enabled

GpuMemoryBuffers Status

R_8	Software only
R_16	Software only
RG_88	Software only
BGR_565	Software only
RGBA_4444	Software only
RGBX_8888	GPU_READ, SCANOUT
RGBA_8888	GPU_READ, SCANOUT
BGRX_8888	Software only
BGRA_1010102	Software only
RGBA_1010102	Software only
BGRA_8888	Software only
RGBA_F16	Software only
YVU_420	Software only
YUV_420_BIPLANAR	Software only
P010	Software only

Display(s) Information

Info	Display[2528732444] bounds=[0,0 1920x1080], workarea=[0,0 1920x1040], scale=1, rotation=0, panel_rotation=0 external.
Color space (sRGB/no-alpha)	{primaries:BT709, transfer:IEC61966_2_1, matrix:RGB, range:FULL}
Buffer format (sRGB/no-alpha)	BGRX_8888
Color space (sRGB/alpha)	{primaries:BT709, transfer:IEC61966_2_1, matrix:RGB, range:FULL}
Buffer format (sRGB/alpha)	BGRA_8888
Color space (WCG/no-alpha)	{primaries:BT709, transfer:IEC61966_2_1, matrix:RGB, range:FULL}
Buffer format (WCG/no-alpha)	BGRX_8888
Color space (WCG/alpha)	{primaries:BT709, transfer:IEC61966_2_1, matrix:RGB, range:FULL}
Buffer format (WCG/alpha)	BGRA_8888
Color space (HDR/no-alpha)	{primaries:BT709, transfer:IEC61966_2_1, matrix:RGB, range:FULL}
Buffer format (HDR/no-alpha)	BGRX_8888
Color space (HDR/alpha)	{primaries:BT709, transfer:IEC61966_2_1, matrix:RGB, range:FULL}
Buffer format (HDR/alpha)	BGRA_8888
SDR white level in nits	80
Bits per color component	8
Bits per pixel	24
Refresh Rate in Hz	60

Video Acceleration Information

Encode h264 baseline	0x0 to 1920x1088 pixels, and/or 30.000 fps
Encode h264 main	0x0 to 1920x1088 pixels, and/or 30.000 fps
Encode h264 high	0x0 to 1920x1088 pixels, and/or 30.000 fps

Vulkan Information

Device Performance Information

Total Physical Memory (Gb)	3
Total Disk Space (Gb)	448
Hardware Concurrency	2
System Commit Limit (Gb)	6
D3D11 Feature Level	11_0
Has Discrete GPU	yes
Software Rendering	Yes

Diagnostics

b3DAccelerationEnabled	true
b3DAccelerationExists	true
bAGPEnabled	true
bAGPExistenceValid	true
bAGPExists	true
bCanRenderWindow	true
bDDAccelerationEnabled	true
bDriverBeta	false
bDriverDebug	false
bDriverSigned	false
bDriverSignedValid	false
bNoHardware	false
dwBpp	32
dwDDIVersion	11
dwHeight	1080
dwRefreshRate	60
dwWHQLLevel	0
dwWidth	1920
iAdapter	0
lDriverSize	1479808
lMiniVddSize	0
szAGPStatusEnglish	Enabled
szAGPStatusLocalized	Enabled
szChipType	AMD Radeon Graphics Processor (0x9802)
szD3DStatusEnglish	Enabled
szD3DStatusLocalized	Enabled
szDACType	Internal DAC(400MHz)
szDDIVersionEnglish	11.1
szDDIVersionLocalized	11.1
szDDStatusEnglish	Enabled
szDDStatusLocalized	Enabled
szDXVAHDEnglish	Not Supported
szDXVAModes	ModeMPEG2_A ModeMPEG2_C
szDescription	AMD Radeon HD 6310 Graphics
szDeviceId	0x9802
szDeviceIdentifier	{D7B71EE2-DB42-11CF-F076-D90ABEC2C535}
szDeviceName	\\.\DISPLAY1
szDisplayMemoryEnglish	2037 MB
szDisplayMemoryLocalized	2037 MB
szDisplayModeEnglish	1920 x 1080 (32 bit) (60Hz)
szDisplayModeLocalized	1920 x 1080 (32 bit) (60Hz)
szDriverAssemblyVersion	15.201.1151.0
szDriverAttributes	Final Retail
szDriverDateEnglish	8/20/2015 8:00:00 PM
szDriverDateLocalized	8/20/2015 20:00:00
szDriverLanguageEnglish	English
szDriverLanguageLocalized	English
szDriverModelEnglish	WDDM 1.2
szDriverModelLocalized	WDDM 1.2
szDriverName	aticfx64.dll,aticfx64.dll,aticfx64.dll
szDriverNodeStrongName	oem4.inf:cb0ae4141d512e0e:ati2mtag_Wrestler:15.201.1151.0😛ci\ven_1002&dev_9802
szDriverSignDate	Unknown
szDriverVersion	8.17.0010.1404
szKeyDeviceID	Enum\PCI\VEN_1002&DEV_9802&SUBSYS_2AD3103C&REV_00
szKeyDeviceKey	\Registry\Machine\System\CurrentControlSet\Control\Video\{F3ECA661-F1EC-11EA-843E-F5901AE29531}\0000
szManufacturer	Advanced Micro Devices, Inc.
szMiniVdd	unknown
szMiniVddDateEnglish	Unknown
szMiniVddDateLocalized	unknown
szMonitorMaxRes	Unknown
szMonitorName	Generic PnP Monitor
szNotesEnglish	No problems found.
szNotesLocalized	No problems found.
szOverlayEnglish	Not Supported
szRankOfInstalledDriver	00DA2001
szRegHelpText	Unknown
szRevision	Unknown
szRevisionId	0x0000
szSubSysId	0x2AD3103C
szTestResultD3D7English	Not run
szTestResultD3D7Localized	Not run
szTestResultD3D8English	Not run
szTestResultD3D8Localized	Not run
szTestResultD3D9English	Not run
szTestResultD3D9Localized	Not run
szTestResultDDEnglish	Not run
szTestResultDDLocalized	Not run
szVdd	unknown
szVendorId	0x1002

Driver Information for Hardware GPU

Initialization time	0
In-process GPU	false
Passthrough Command Decoder	false
Sandboxed	false
GPU0	VENDOR= 0x1002, DEVICE=0x9802, SUBSYS=0x2ad3103c, REV=0, LUID={0,37652}
GPU1	VENDOR= 0x1414, DEVICE=0x008c, LUID={0,39162}
Optimus	false
AMD switchable	false
Desktop compositing	Aero Glass
Direct composition	false
Supports overlays	false
YUY2 overlay support	NONE
NV12 overlay support	NONE
BGRA8 overlay support	NONE
RGB10A2 overlay support	NONE
Diagonal Monitor Size of \\.\DISPLAY1	21.5"
Driver D3D12 feature level	Not supported
Driver Vulkan API version	Not supported
Driver vendor
Driver version	8.17.10.1404
GPU CUDA compute capability major version	0
Pixel shader version
Vertex shader version
Max. MSAA samples
Machine model name
Machine model version
GL_VENDOR
GL_RENDERER
GL_VERSION
GL_EXTENSIONS
Disabled Extensions	GL_KHR_blend_equation_advanced GL_KHR_blend_equation_advanced_coherent GL_MESA_framebuffer_flip_y
Disabled WebGL Extensions
Window system binding vendor
Window system binding version
Window system binding extensions
Direct rendering version	unknown
Reset notification strategy	0x0000
GPU process crash count	0
gfx::BufferFormats supported for allocation and texturing	R_8: not supported, R_16: not supported, RG_88: not supported, BGR_565: not supported, RGBA_4444: not supported, RGBX_8888: not supported, RGBA_8888: not supported, BGRX_8888: not supported, BGRA_1010102: not supported, RGBA_1010102: not supported, BGRA_8888: not supported, RGBA_F16: not supported, YVU_420: not supported, YUV_420_BIPLANAR: not supported, P010: not supported

Graphics Feature Status for Hardware GPU

Canvas: Software only, hardware acceleration unavailable
Compositing: Software only. Hardware acceleration disabled
Multiple Raster Threads: Disabled
Out-of-process Rasterization: Disabled
OpenGL: Unavailable
Hardware Protected Video Decode: Unavailable
Rasterization: Unavailable
Skia Renderer: Enabled
Video Decode: Unavailable
Vulkan: Disabled
WebGL: Unavailable
WebGL2: Unavailable

Driver Bug Workarounds for Hardware GPU

clear_uniforms_before_first_program_use
decode_encode_srgb_for_generatemipmap
disable_delayed_copy_nv12
disable_direct_composition_video_overlays
disable_discard_framebuffer
disable_dxgi_zero_copy_video
disable_nv12_dxgi_video
disable_nv12_dynamic_textures
disable_vp_scaling
exit_on_context_lost
limit_d3d11_video_decoder_to_11_0
scalarize_vec_and_mat_constructor_args
use_empty_video_hdr_metadata
disabled_extension_GL_KHR_blend_equation_advanced
disabled_extension_GL_KHR_blend_equation_advanced_coherent
disabled_extension_GL_MESA_framebuffer_flip_y

Problems Detected for Hardware GPU

GPU rasterization should only be enabled on NVIDIA and Intel and AMD RX-R2 GPUs with DX11+ or any GPU using ANGLE's GL backend.: 1047002
Disabled Features: gpu_rasterization
Protected video decoding with swap chain is for certain Intel and AMD GPUs on Windows: 1093625
Disabled Features: protected_video_decode
8.17.10.* AMD drivers are buggy: 298968, 1069262
Disabled Features: flash_stage3d, android_surface_control, accelerated_gl, gpu_rasterization, flash3d, metal, accelerated_webgl2, accelerated_2d_canvas, protected_video_decode, oop_rasterization, accelerated_video_decode, accelerated_webgl, vulkan, flash_stage3d_baseline
Please update your graphics driver via this link
Some drivers are unable to reset the D3D device in the GPU process sandbox
Applied Workarounds: exit_on_context_lost
Clear uniforms before first program use on all platforms: 124764, 349137
Applied Workarounds: clear_uniforms_before_first_program_use
Always rewrite vec/mat constructors to be consistent: 398694
Applied Workarounds: scalarize_vec_and_mat_constructor_args
Framebuffer discarding can hurt performance on non-tilers: 570897
Applied Workarounds: disable_discard_framebuffer
Disable KHR_blend_equation_advanced until cc shaders are updated: 661715
Applied Workarounds: disable(GL_KHR_blend_equation_advanced), disable(GL_KHR_blend_equation_advanced_coherent)
Decode and Encode before generateMipmap for srgb format textures on Windows: 634519
Applied Workarounds: decode_encode_srgb_for_generatemipmap
Zero-copy DXGI video hangs or displays incorrect colors on older AMD drivers: 623029, 1025427
Applied Workarounds: disable_dxgi_zero_copy_video
NV12 DXGI video displays incorrect colors on older AMD drivers: 644293
Applied Workarounds: disable_nv12_dxgi_video
Delayed copy NV12 causes crashes on GPU main thread when DXVA video decoder runs on another thread: 983787
Applied Workarounds: disable_delayed_copy_nv12
Don't use video processor scaling on non-Intel, non-NVIDIA GPUs.: 993233
Applied Workarounds: disable_vp_scaling
Disable GL_MESA_framebuffer_flip_y for desktop GL: 964010
Applied Workarounds: disable(GL_MESA_framebuffer_flip_y)
Hardware overlays fail to work on older AMD drivers: 932879, 1025427
Applied Workarounds: disable_direct_composition_video_overlays
dynamic textures fail to work on AMD GPUs: 1029855, 1050666
Applied Workarounds: disable_nv12_dynamic_textures
Limit D3D11VideoDecoder to 11.0 due to crashes on AMD: 1012464
Applied Workarounds: limit_d3d11_video_decoder_to_11_0
Send empty video hdr metadata due to crashes on AMD: 1045586
Applied Workarounds: use_empty_video_hdr_metadata
Gpu compositing has been disabled, either via blocklist, about:flags or the command line. The browser will fall back to software compositing and hardware acceleration will be unavailable.
Disabled Features: gpu_compositing
Raster is using a single thread.
Disabled Features: multiple_raster_threads

Log Messages

GpuProcessHost: The info collection GPU process exited normally. Everything is okay.
[11076:9516:1018/140039.712:ERROR:gles2_cmd_decoder.cc(4960)] : [.WebGL-000001D77741E5B0]GL ERROR :GL_INVALID_FRAMEBUFFER_OPERATION : glReadPixels: framebuffer incomplete
GpuProcessHost: The info collection GPU process exited normally. Everything is okay.

Can you help me?? I am beyond frustrated. I have cleared cache, upated drivers...I think .(.because "devmgmt" didn't work, so I went into Device from settings. Restarted my computer and closed all apps, I tried Firefox, and a few games work, but not all, especially my fav Cookie Connect. I toggled acceleration and didn't work on either. Attached my GPU report. THANK YOU!

EA_Arrenai
EA Staff (Retired)
5 years ago
Hey there, @mi09kj62.

Thanks so much for the GPU report! It does look like you still have some drivers out of date there that Windows may not have picked up on, as this was listed as part of the report:

8.17.10.* AMD drivers are buggy: 298968, 1069262
Disabled Features: flash_stage3d, android_surface_control, accelerated_gl, gpu_rasterization, flash3d, metal, accelerated_webgl2, accelerated_2d_canvas, protected_video_decode, oop_rasterization, accelerated_video_decode, accelerated_webgl, vulkan, flash_stage3d_baseline
Please update your graphics driver via this link

Can you try that link to see if it allows you to update your drivers further?

Arrenai 🐱

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Was your issue resolved by a great post? 🙌 Accept as Solution

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EA_Arrenai
EA Staff (Retired)
5 years ago
Hey there, @mi09kj62. I'm just checking in. Were you able to check out the link provided in my last reply to you? How did it go?

Arrenai 🐱

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Was your issue resolved by a great post? 🙌 Accept as Solution

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Re: Games lagging after last update.

11 Replies

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