Re: Merge Academy: Not Letting me Claim Rewards

I am having the same problem this evening with the garbage can. I cleared cookies and cache restarted computer. Tried Edge and Google Chrome it will not let you claim keeps saying error

It took away my ability to make book and scripts.  Done what was said and still nothing.  Plus I get the same things about collecting the coins or  energy.  This game seems to be full of bugs that are on there end.  I let the  sometimes not being able to choose go  until it got much  bigger issues.  

I agree with you. The game seems to buggy and I did what they told me to do to. But it didn't fix it still not fixed. I keep repeating to then it took my ability to make scripts and books away. I have done what they said  . I have tried on my computer, my phone and my tablet.  Still the same on all them. I have updated and made sure I done all the things they told me on all. On is a brand new computer.  

I did everything suggested and still cannot claim the energy needed to play the game.

That doesn’t work. I’ve tried it on my android phone and apple iPad several times.  Still have an extremely frustrating time getting the garbage can looking thing to give me the power ups, lives, whatever it’s called. I never have an issue claiming the gifts in the other areas, only the energy gift from the garbage can. In fact, that’s the only on everyone complains about and they’ve been complaining about it for a very long time. Why hasn’t this issue been fixed? The state of my cache doesn’t make a difference to any of the other gifts awarded, ever.

The problem is on there end and they won't fix it. They will tell you that there is no fix or just ignore it. Doesn't matter what you do or send them.  I have had more then one problem  happen but was told it was on my end. Done what they said sent them what they asked and nothing was done. After a bunch of emails sent they told me no fix to the problem.  Then that was it. This game is  buggy but they refuse to fix it. They would rather we pay for a game we can't fully play. 

me also POGO is getting ridiculous