Forum Discussion

Seasoned Novice

1 year ago

reactivated my account but all my information is gone

case number 194529287 I reactivated my Pogo Membership from 2010 and all my information, stats, badges, albums....are gone I checked on the Pogo question and answer to see if my account would sti...

EA_cuervo

Community Manager

1 year ago

Hi Annette,

The progress you've made in the past should still be available in your account. If you do not see the progress now, please contact EA Help Support so they can check your account.

Thanks,

annekimco981
Seasoned Novice
1 year ago
Hi, I checked with them and they wanted me to start a thread for more information, thanks =)
- EA_cuervo
  Community Manager
  1 year ago
  That's alright! You're always welcome to post here in the forums! 🙂
  
  I just want to make sure you get the assistance you need to recover your account. Since then, have you been able to contact support again to get your account sorted?
  - annekimco981
    Seasoned Novice
    1 year ago
    Hey, thanks for the reply, the person I was chatting with said they'd hand over my information to the tech team and I should just wait. I filed the case around the 10th.