JonesySmart
Hello! I know it can be confusing, both this forums community and EA Help went through upgrades & changes in the last year (plus it takes a lot of reading). Here's some help 🙂
How to contact EA Help, just log in with your Pogo credentials > EA Help: Official support
Steps for Pogo players to contact EA Help > [POGO] How to Contact EA Support | EA Forums - 12464874
Pogo Account on EA (Hint: By clicking on My Account on the Pogo website and then clicking on E-mail Notifications link will send you to EA Help). I created a guide for our community here > ⚖️How to verify and view your Pogo Information on EA | EA Forums - 10363354
If you read the Pogo Blog on the Pogo website, every month there is the Pogo Insider newsletter, there are also links for help there (click on the "see all" under the word Insider for lots of postings). Here is December 2025 > Pogo Insider 12/10
Hope this helps and Take Care!