Secret word game keeps knocking me off of my internet and shutting down my computer. Because of this I cannot finish the badge and cannot start any other games in the current events. This has been going on for days and does not happen with any of the other games.
Hello! I'm sorry you're experiencing this, I can imagine how frustrating this would be. The game itself is unlikely to be shutting down your computer or disconnecting your internet, that's typically outside what a website can directly cause. There may be something within your browser, device, or network that may be contributing to this occurrence.
What generally causes a device to close unexpectedly are issues such as corrupted cache files, outdated cookies, an outdated browser, or a browser extension interfering with the game. Security software can also play a role, antivirus programs, firewall settings, ad blockers, and privacy extensions may sometimes disrupt a single games ability to function.
Browser games can also stress system resources differently than casual website browsing. If there are underlying issues such as available memory, outdated graphics drivers, hardware issues a specific game may be the one that exposes those problems and can cause browser crashes and full shutdowns.
Lastly, being knocked completely offline should not be occurring. Modems and routers need periodic maintenance and firmware updates. Network equipment that's overdue for an update can at times contribute to connection-related issues as well. I developed a guide on this after another player was experiencing issues.
Please take a moment to review the guide below that matches your device for detailed assistance:
Network and Graphics
If you continue to have an issue after performing troubleshooting steps, please visit the Pogo – Official EA Help support page and scroll down to the Contact Us button to open a case or submit concerns through the Formal Submittal page and establish a formal case.
Hope this helps and Take Care!
Community ManagerCommunity Manager
EA Staff (Retired)
