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jmwd123's avatar
jmwd123
Seasoned Novice
28 days ago
Solved

Small text/images and Solitaire Home Story won't load

Don't know what happened at Pogo but 2 days ago (6/2/25), several screens became really small (main screen, exit screen, etc) The games themselves are at full screen with the exception of the sidebar on the right side.  Also, Solitaire Home Story (the game of the month) stopped loading.  It just sits on the first screen featuring the young lady with a raccoon on her head. 

 

  • Hi jmwd123​

    Thanks for sharing all those details, they're really helpful!

    I think you're right. As it started recently on that laptop but not the others, it sounds like it might be tied to a browser update or a cached file acting up on that device.

    Here are a couple of things you can try that often help with these kinds of issues:

    • Clear your browser’s cache and cookies – that alone often fixes layout glitches
    • Zoom settings – check if your browser zoom is set too low (Ctrl+0 or Cmd+0 resets it to default)
    • Try a different browser (Chrome, Firefox, Edge, etc.), just to rule out a browser-specific quirk
    • And make sure your graphics drivers are up to date if you're on a laptop or desktop

     

    If you continue to experience the loading issues in Solitaire Home Story, could you share the browser you’re using on that device to play, and any error messages (if any) that might be appearing for you?  

    - EA_Lanna

4 Replies

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  • jmwd123's avatar
    jmwd123
    Seasoned Novice
    28 days ago

    Must be an issue with one of my laptops. Works fine on my other one.  Weird!

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    27 days ago

    Hi jmwd123​

    Thanks for sharing all those details, they're really helpful!

    I think you're right. As it started recently on that laptop but not the others, it sounds like it might be tied to a browser update or a cached file acting up on that device.

    Here are a couple of things you can try that often help with these kinds of issues:

    • Clear your browser’s cache and cookies – that alone often fixes layout glitches
    • Zoom settings – check if your browser zoom is set too low (Ctrl+0 or Cmd+0 resets it to default)
    • Try a different browser (Chrome, Firefox, Edge, etc.), just to rule out a browser-specific quirk
    • And make sure your graphics drivers are up to date if you're on a laptop or desktop

     

    If you continue to experience the loading issues in Solitaire Home Story, could you share the browser you’re using on that device to play, and any error messages (if any) that might be appearing for you?  

    - EA_Lanna

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    21 days ago

    Hi jmwd123​

    It's been a while since we last heard from you. Were you able to fix the issue using the steps I shared below? If not, please pop into your reply the answer to those few questions I asked. I'll be better able to make relevant suggestions once I understand a bit more.

    - EA_Lanna

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    14 days ago

    Hi jmwd123​,

    It's been a bit since this thread was last active. I hope that means everything is running smoothly and the advice helped. 😊 I'll mark it as the solution as a result. It'll help others with similar issues find solutions quickly.

    I'll close this thread out here, but if something changes or new questions come up, please don't hesitate to start a fresh thread or pop into an existing live one. 😄

    Happy Gaming o/

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