Forum Discussion

Seasoned Newcomer

11 months ago

Solved

Solitaire Home Story and Garden Blast - Lagging and Freezes

My Solitaire Home Story is lagging sooo bad and freezes,Also Garden blast is doing the same thing as well, other games I played so are doing fine..hope this gets fixed soon..

bug

technical issues

abbycattx
1 month ago
abc560254781 and all readers

Hi there! Sorry to hear that you're having trouble with a game not loading properly. I understand how frustrating that is, especially when you're looking forward to playing. Let's see if we can figure out why it isn’t loading for you so you can get back to the fun!

Because Pogo is a browser-based gaming site, each game stores its own data separately and places different demands on our browser, system, and graphics. Gaming on our devices is a lot different from casual web browsing, so problems can come from an outdated browser, stale cache and cookies, browser extensions like ad blockers or VPNs, pending device or graphics updates, disabled or problematic hardware acceleration, or even our internet routers — yes, even routers need a bit of cleaning and updating from time to time.

Pogo provides the games, but the performance of those games is heavily influenced by our own devices. It's important to remember that Pogo does not have the ability to check, update, clean, or modify anyone's device or browser. As players, we hold full responsibility and control over maintaining and configuring our own devices.

I checked the game on my end, and it is loading normally, which suggests that something on the device or browser is causing games to load slowly, freeze, or not load at all.

The good news is that most of these issues are easy to fix. Please take a moment to work through the troubleshooting guide that matches your device and browser, each step is designed to help you improve performance at your own pace. These guides are not only useful for gaming on Pogo, but also for the overall care and maintenance of our devices 😊

Troubleshooting Help Guides for all Pogo Players:

Basic Pogo Troubleshooting Guide → Pogo Troubleshooting Guide | EA Forums - 10424297

Troubleshooting By Device

Pogo Game Loading: Troubleshooting Guide for PC and Laptop Users

Pogo Game Loading: Troubleshooting Guide for Tablets and Phones

Pogo Troubleshooting Guide: Apple Devices

Browser Help Guides

Chrome Help Guide→ Chrome - Google Chrome Help

Firefox Help Guide → Firefox Browsers | Firefox Help

Microsoft Edge Help Guide → Microsoft Edge | Microsoft Support

Safari Help Guide → Safari Mac - Apple Support

Network & Graphics Drivers

Slay the Lag Dragon: A Pogo Player's Network Guide

Pogo Graphics Guide - Windows Users

📋 Still Having Issues?

If you continue to experience an issue after completing the troubleshooting steps, please get in touch with the EA/Pogo customer support team for more help → Pogo – Official EA Help support as outlined in the Getting the Help You Need on Pogo in Pogo Articles. Just sign in with your Pogo credentials and scroll down to the bottom until you see the Contact Us button to open a case and speak with someone anytime you need help!

abbycattx

Hero+

11 months ago

tommygril13iq

Hello! Sorry to hear about Solitaire Home Story & Garden Blast lagging and freezing for you, there could be several reasons for this, however this is often a sign of memory or graphics issues.

Because of Pogo's browser-based gaming site (no downloads - just click and play) the performance of games is closely tied to how well our devices and browser are maintained to ensure smooth game play. Some Pogo games are graphic-Intensive while others have a simpler design.

🚀 Performance Boosters

High CPU or RAM Usage: Close any unnecessary applications running in the background that might be consuming resources. Having only the Pogo website open while gaming will help with performance.

Additionally ensure your device meets the minimum requirements for Pogo. You need at least 4GB of RAM (more is better). Not having enough memory can make webpages slow to load, timeout, not load at all and exit abruptly.

Clear Browser Cache and Cookies: This can often resolve loading issues. Here is a guide for this > Re: Pogo Troubleshooting Guide | EA Forums - 10424301

Power Cycling: Unplug your router, let it sit for 2-3 minutes, then plug it back in. This rebooting helps clear the cache on the router.

A slow or unstable internet connection can cause games to freeze or not load properly. Check the quality of your Ethernet Cable (CAT cable) to ensure you are getting top speed from your provider. There should be a number on the cord, the best at this time is 6 and up.

Updates: Ensure you have the latest update and patches for your system. Our computers have several programs running all at once, on occasion if one is trying to update behind the scenes this could cause a lag in performance.

Additional Steps and Information: Pogo Troubleshooting Guide | EA Forums - 10424297

If you are unsure of any of the steps above, you can find videos online that provide detailed instructions and explanations for your device, or you can ask us, and we'll do our best to assist you.

Hope this helps and please feel free to update us and let us know how everything goes!